Carlos Silva

As a UX Designer, I harness the power of empathy and kindness to craft exceptional experiences and products.

With years of experience managing a client support and retention team, I've honed my ability to understand users' needs and pain points. I advocate for my clients and always strive to improve their overall experience.

My passion for data analysis allows me to uncover valuable insights and patterns which inform my design solutions.

In a collaborative environment where professionals from various areas and stakeholders come together, I excel at being the reference point and link between the company and its users. 
I am proud to be recognized by my team as a trusted team member because of my integrity and strong work ethic.

My essential skills include:
● Creating empathy with users
● Unveiling user's needs and pain points and providing solutions
● Converting data into meaningful insight
● User Research (Competitor Analysis, User Interviews, Data Analysis)
● User Flows and Journey
● Work optimization
● Problem-solving
● Articulating communication between teams, stakeholders, and clients
● Wireframe and Prototyping
● Figma, Illustrator, Photoshop, Excel

I'm energetic, always willing to do my best, and put my passion into everything I do.
This is how I work and how I approach every new challenge.

Please visit my portfolio at carlossilva.design

Ux Design Student at CareerFoundry, a remote project-based course that lasts for approximately 16 months and includes over 500 hours of course material. The study was focused on learning through hands-on projects.

UX Design Certification with a UI Specialization