Manuel Jose Loura Lucas

I graduated from 2010 to 2013 in the evening course, Information Systems Programming Technologies.
With strong functional and technical analytical skills, I am proactive, assertive, resilient and curious.
In 2019, I began studying Salesforce. I applied for the Salesforce Administrator certification exam in May
2020 and successfully obtained it.
Technological Skills:
Salesforce Lightning, Visualforce,LWC, KPI’s, Java, Aspx, .Net C #, Html, JavaScript, CSS, APEX,
SOQL,APEX,SOAP, and Transact-SQL Express.

Application Support at Pierre-Fabre (Date: Jan of 2022 – Jun 2022)
Responsible for providing support in Salesforce Veeva UAT and Production environments.
Key responsibilities:
Management of Accounts, Users, User Accounts, Public Groups, Permission Sets, Reports, Roles,
and Territories.
Handling data, licenses, and troubleshooting.
Specific tasks:
 Executing SOQL and SOSL queries.
 Mapping objects and fields for deletion, insertion, and bulk updates using Dataloader-csv.
Meeting Service Level Agreements (SLAs).

Providing support to over 1000 users and local administrators across 13 subsidiaries worldwide.

Company: CGI – Portugal (Date: August 21 – October 2021)
Salesforce Consultant for Development and Production Environments.
Responsibilities and Achievements:
 Designed and implemented sales management solutions for a veterinary company.
 Created and managed Users, Profiles, and their assignments.
 Administered Permissions Sets, including the creation of Objects, Fields, Tickets, Flows, Process
Builder Workflows, Tasks, Reports, List Views, and Page Layouts.
Established a Knowledge Base with Compact Layouts and managed the publication of Drafts and
Suggested Articles related to cases, ensuring timely responses to customer inquiries.
Developed and deployed outbound change sets to the production environment.
Experience with Work Methodology:
Proficient in Agile/Jira work methodology.

Company: JJ Louro Pereira S.A. (Date: 10/1995 – 07/2021)
Role: Wood Cutting Machine Operator
Responsible for operating and maintaining a wood-cutting machine used in furniture production.

EDUCATION
Instituto Politécnico de Tomar – Information Systems Technologies and Programming (Level 5).
CERTIFICATION
Salesforce Certified Administrator (SP20) – 21185308