mareny sousa

Solid technical skills of the Amadeus, Galileo booking system; Excellent ability to handle various computer programs; Excellent ability to interact with Internet Explorer, Outlook, CRM, Sigav; Excellent ability in direct and indirect sales techniques; Primavera BSS - Business Software Solutions (Academic Training) .

Luanda Medical Center_ Luanda, Angola 

TRAVEL COORDINATOR, 01/2021 – 10/2021 

Coordinate, supervise and implement every aspects of travel arrangements for staff, executives and medical team.

 Main operations: 

• Support corporate as small group travel reservations. 
•  Insurance of confirmation of the availability plus convey tentative itinerary to respective traveler for approval.
•   Booking confirmation, distribution tickets along with confirmations to traveler. 
•  Maintain and update profiles for corporate as well as customer travel. 
•  Assure approvals as attained as deadlines are met. 
•  Organize travel related technical conflicts. 
•  Research and resolve all incorrect charges with respected to entire travel program. 
•  Review travel associated invoices as well and insurance to compare invoices with genuine travel transactions to validate every charge.

Alive Travel_ Luanda, Angola

TOURISM TECHNIQUE, 01/2019 – 11/2020

Manager of the customer account in the motorization of plafond for credit ticketing.

Manager of the client account and service in The Alive 

Main operations:

• Bookings, issuance, reissue and refund tickets.
• Online Hotel bookings and Rent a Car.
• Personalized follow-up of the customer's trip.

Travel Store American Express_ Luanda, Angola 

CORPORATE BOOKING CONSULTANT, 01/2013 – 10/2018

A Personalized service of loyal customers in the issuance of services (Airfare tickets, hotels and rent a car)

Capture and personalized service of new customers

Main operations:

•   Bookings, issuance, reissue and refund tickets
• Online and face-to-face flight/hotels/flights/packages 
• Personalized service via Outlook
• Visa extensions (Ordinary and Short Duration)

1. AVM (António Vicente Marques) – Lawyers _ Luanda, Angola 
2. EXECUTIVE SECRETARY, 05/2011 – 11/2012
3. Responsible for documentation and every office file 

Main operations:

• Control of the Director's agenda and appointments
• Document dispatch and conferencing
• File organization (Physical and digital)
• Customer’s reception, departmental assistance, service and support to internal and external customers.

TAP - Air Carrier of Portugal_ Luanda, Angola

COMMERCIAL TECHNIQUE, 04/2010 – 04/2011

Monitoring of reservations made online by customers and update of the rate taxed by the company.

Customer Outlook email service in online booking update.

Main operations:

• Ticket reservation and ticketing operator
• Direct sales, counter and call center
• Secretary of the Delegate of TAP (Organization of reservations of the delegate).

MANAGEMENT DEGREE
Universidade Portucalense_Porto, Portugal

BACHELOR IN TOURISM BUSINESS MANAGEMENT 
ISCET - Instituto Superior de Ciências Empresariais e do Turismo_Porto,Portugal

CERTIFIED TRAINING OF AMADEUS PROGRAM, SELLING PLATFORM (CERTIFICATE) 
Training Center _ Porto, Portugal

INTERMEDIATE/ADVANCED INTENSIVE ENGLISH COURSE - STANDARD
Wall Street Engish _ Luanda, Angola

Certifications

▪ Bachelor's Degree 

▪ Fare bookings and tickets issuance _ Amadeus, Galileo

▪ Reissue, refunds, ancilary services and EMD 

▪ Advanced English course

▪ Direct sale training