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Valongo
Matthew Critchley

Matthew Critchley

Customer Service & Administrative Services

Atendimento ao Cliente / Suporte

Valongo, Valongo

Social

Serviços oferecidos

I have nearly 10 years of customer service experience in different settings and believe this has given me excellent communication and problem-solving skills. I am a very motivated individual and pride myself in giving the best possible customer experience whilst working in an organised fashion. I am able to work on my own initiative but also enjoy collaborating as part of a wider team. I am passionate about helping others and enjoy the challenge of learning new skills whilst maintaining work of the highest standard.

Site supervisor
Administrative services
Administrative assistant
Office manager
Customer service
Operative
Taxa aproximada: 12 € por hora

Experiência

June 2022 – October 2022 Anywhere Works

CX Associate Remote

  • Customer service
  • Exceeding Soft Skill targets
  • Working with own initiative
  • Ranked second in UK for call targets
  • Processing large number of accounts
  • Working in a fast paced environment

 

Nov 2021 – April 2022 Sodexo 

Site Supervisor 

  • Supervision of site staff and operation 
  • Training MSO and Supervisors 
  • Filling out relevant site paperwork 
  • Supervision of site setup/pack down 
  • Ensuring tests are dispatched to courier correctly 

 

Jan 2021 – Nov 2021 Mitie 

Operative 

  • Conducting Covid tests 
  • Set up/pack down of work site 
  • Cleaning of equipment used on site 
  • Traffic control and client check in 
  • Managed team when supervisor was absent 

 

Oct 2020 – Jan 2021 PHH Environmental 

Office Manager 

  • Managing contract and price negotiations 
  • Increased efficiency of data entry 
  • Planning and organisation of surveys 
  • Increased accuracy of site location 
  • Successful management of eight staff members 
  • Point of contact for all new and existing clients 
  • Liaising with managing director 
  • Managing accounts
  • Occasional remote work 

 

Oct 2019 – Oct 2020 PHH Environmental 

Administrative Assistant 

  • Answering calls 
  • Managing company website 
  • Booking surveyor appointments 
  • Processing reports and other paperwork 
  • Use of various software (Auto Sketch, Frontpage, Filezilla) 
  • Using own initiative to meet deadlines 

Educação

2014 – 2018 University of South Wales 

  • BSc (Hons) Live Event Technology (Including Foundation Year) 

 2013– 2014 University of South Wales 

  • Access to Higher Education 

 2008 – 2009 Ystrad Mynach College, Hengoed 

  • NVQ in Performing Engineering Operations 

 2006 – 2007 Coleg Gwent, Crosskeys 

  • BTEC First Diploma Engineering (Electronics) 

 2004 – 2006 St Julian’s Comprehensive, Newport 

  • 8 GCSEs (A – D) Inc. English and Maths 

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