Paulo Coutinho

Currently working at Teleperformance as a Microsoft Intune Support Ambassador. As such, my goal is to provide the best technical support and guidance to customers using Microsoft Endpoint Manager. Customer experience and satisfaction are of utmost importance to me.

Microsoft Support AmbassadorMicrosoft Support Ambassador 

As a Microsoft Intune Support Ambassador, I'm responsible for providing technical support and guidance to customers using Microsoft Intune, a cloud-based mobile device management and application management service. My role includes troubleshooting and resolving technical issues, assisting customers with configuration and setup, and providing training and best practices for using the service. Additionally, I'm also involved in community engagement and helping to build a positive customer experience for Intune users.

• Providing technical support and guidance to customers using Microsoft Intune
• Troubleshooting and resolving technical issues related to Microsoft Intune
• Assisting customers with configuration and setup of Microsoft Intune
• Participating in community engagement and building a positive customer experience for Intune users
• Responding to customer inquiries and providing guidance on Microsoft Intune
• Collaborating with other teams to ensure customer satisfaction
• Documenting and reporting issues to ensure they are addressed and resolved in a timely manner.
• Providing guidance and best practices to customers on how to optimize their Microsoft Intune usage
• Participating in on-call rotations for providing 24x7 support if required
• Continuously improving your skills and knowledge on Microsoft Intune.
• Helping to identify and troubleshoot complex issues with Intune.
• Keeping up-to-date with new features, improvements, and best practices for Microsoft Intune
• Act as an escalation point for other support teams.

Microsoft Support EngineerMicrosoft Support Engineer 

As a Microsoft Azure SQL Database Support Engineer, I'm responsible for providing the best technical support for customers utilizing Azure SQL Database, a fully-managed relational database service for app development and deployment on the Microsoft Azure cloud platform. This includes troubleshooting and resolving technical issues, monitoring and maintaining database performance, and working closely with customers to understand their needs and provide solutions. My role also involves being up-to-date with new features, improvements and best practices for Azure SQL Database.

• Providing technical support for customers utilizing Azure SQL Database
• Troubleshooting and resolving technical issues related to Azure SQL Database
• Monitoring and maintaining database performance
• Working closely with customers to understand their needs and provide solutions
• Keeping up-to-date with new features, improvements, and best practices for Azure SQL Database
• Troubleshoot and resolve issues related to Azure SQL Database.
• Responding to customer inquiries and providing guidance on Azure SQL Database
• Collaborating with other teams to ensure customer satisfaction
• Documenting and reporting issues to ensure they are addressed and resolved in a timely manner.
• Providing guidance and best practices to customers on how to optimize their Azure SQL Database usage
• Participating in on-call rotations for providing 24x7 support if required
• Continuously improving your skills and knowledge on Azure SQL Database.

Computer Systems Management and Programming Technician.

Installation and Network Management Technician.