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Ricardo Guimarães

Ricardo Guimarães

Service Delivery Manager / Product Manager
Gondomar, Gondomar (São Cosme), Gondomar

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Sobre Ricardo Guimarães:

I work as a Service Delivery Manager in an IT company and I am responsible for making sure that all services are being seamlessly delivered to the customers of my organization focusing on excellence and high satisfaction. Teams and people management, ticketing system, SLAs, RMAs, quotations, budgeting control and service practices improvement are my daily routine. Previously, I worked in another IT company for over 20 years where I was responsible for the teams work conciliation of customer needs analysis, where my main duties were to ensure an excellent management of implemented projects and the best functioning of an entire division responsible for a software, delivering the best solution and monitoring all communication with stakeholders, as training, management and assistance (support) of our customer portfolio and all the inherent processes, software distribution and commercial management. For over 20 years in my day-to-day routine, I have promoted agile methods and efficiency, good practices and had contact with my teams, customers, supplier and manager. Always ready to help and learn.

In addition to my vast professional experience in IT and commercial management, I've been upgrading over the years through various professional courses.

Previously, I worked and developed commercial and technical skills in several companies linked to production and construction sectors, for a period of 5 years.

If you are looking for a career-oriented serious professional with a high level of responsibility, committed, who likes challenges, you have found him. I am 100% motivated and available to work with you.

Experiência

Service Delivery Manager - GONKSYS, S.A - since May 2023

Product Manager - 2020 Inc. - Dec 2001 - Oct 2022

Educação

01 Project Management

Academia AICEP - 2023

 

02 HR Indicators (KPIs) Management

Citeforma - 2023

 

03 Power BI

APEU-FEUC/ Winning - 2023

 

04 Python

Citeforma - 2023

 

05 SQL Server

Citeforma - 2023

 

06 Software Engineering and Structured Programming

CESAE Digital - 2022

 

07 Front-End Development

CESAE Digital - 2022

 

08 Back-End Development

CESAE Digital - 2022

 

09 Production Management

CINDOR - 2004

 

10 Quality Certification – ISO 9001

RRA Consultores - 2004

 

11 Windows 2000 Network Installation and Administration, level 4

CESAE - 2004

 

12 Environmental Certification – ISO 14001

RRA Consultores - 2004

 

13 Pedagogical Training of Trainers

IEFP - 2002

 

14 Computer Aided Technical Drawing

IIP - 2001

 

15 Computing

IAC - 1996

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