Ricardo Guimarães
Sobre Ricardo Guimarães:
I work as a Service Delivery Manager in an IT company and I am responsible for making sure that all services are being seamlessly delivered to the customers of my organization focusing on excellence and high satisfaction. Teams and people management, ticketing system, SLAs, RMAs, quotations, budgeting control and service practices improvement are my daily routine. Previously, I worked in another IT company for over 20 years where I was responsible for the teams work conciliation of customer needs analysis, where my main duties were to ensure an excellent management of implemented projects and the best functioning of an entire division responsible for a software, delivering the best solution and monitoring all communication with stakeholders, as training, management and assistance (support) of our customer portfolio and all the inherent processes, software distribution and commercial management. For over 20 years in my day-to-day routine, I have promoted agile methods and efficiency, good practices and had contact with my teams, customers, supplier and manager. Always ready to help and learn.
In addition to my vast professional experience in IT and commercial management, I've been upgrading over the years through various professional courses.
Previously, I worked and developed commercial and technical skills in several companies linked to production and construction sectors, for a period of 5 years.
If you are looking for a career-oriented serious professional with a high level of responsibility, committed, who likes challenges, you have found him. I am 100% motivated and available to work with you.
Experiência
Service Delivery Manager - GONKSYS, S.A - since May 2023
Product Manager - 2020 Inc. - Dec 2001 - Oct 2022
Educação
01 Project Management
Academia AICEP - 2023
02 HR Indicators (KPIs) Management
Citeforma - 2023
03 Power BI
APEU-FEUC/ Winning - 2023
04 Python
Citeforma - 2023
05 SQL Server
Citeforma - 2023
06 Software Engineering and Structured Programming
CESAE Digital - 2022
07 Front-End Development
CESAE Digital - 2022
08 Back-End Development
CESAE Digital - 2022
09 Production Management
CINDOR - 2004
10 Quality Certification – ISO 9001
RRA Consultores - 2004
11 Windows 2000 Network Installation and Administration, level 4
CESAE - 2004
12 Environmental Certification – ISO 14001
RRA Consultores - 2004
13 Pedagogical Training of Trainers
IEFP - 2002
14 Computer Aided Technical Drawing
IIP - 2001
15 Computing
IAC - 1996
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Profissionais do mesmo Alta Direção / Consultoria setor que Ricardo Guimarães
Profissionais de diferentes setores próximos Gondomar, Gondomar (São Cosme), Gondomar
Outros usuários que são chamados Ricardo
Empregos próximos Gondomar, Gondomar (São Cosme), Gondomar
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