Richard Brake

ENGLISH 

Hello, I'm Richard I live in Lagos, Portugal on Meia Praia. I am able to take care of all your check-in and checkout necessities in relation to taking care of legal documentation, communication with guests and showing houses and apartments to your clients. I'm a professional and polite in everything I do and I do it with all my heart with the guests being number one priority.

PORTUGUÊS

Olá, eu sou Richard Eu moro em Lagos, Portugal na Meia Praia. Eu sou capaz de cuidar de todas as suas necessidades de check-in e checkout em relação a cuidar da documentação legal, comunicação com os hóspedes e mostrar casas e apartamentos para seus clientes. Sou profissional e educado em tudo o que faço e faço-o de todo o coração, sendo os convidados a prioridade número um.

As an Assistant Store Manager my responsibilities included communicating with multinational guests, resolving guest issues, organising the cleaning team shifts, verifying the standard of the cleaning and apartment inventory, recording all expenses with the correct tax numbers, archiving legal documentation, controlling expenditure of the store, producing the expenses reports, managing relationships between the organisation and other firms, investors or property owners.

I successfully improved the management of communication and how the company interacts with their guests. At the start of the COVID pandemic I was challenged by my director to implement a way we could maintain distance but still be close and personal to guests when they arrive. I implemented a detailed structured email flow and suggested the use of modern technology such as WhatsApp for instant response times at a distance.