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Sulabh Gupta

Sulabh Gupta

Business Analyst, Project Manager
Lisbon, Lisboa

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Sobre Sulabh Gupta:

I am seasoned professional with 10+ years of work experience in complex IT environment and delivering the application development projects for multinational clients. Since last 7 years I have been working ServiceNow development projects. Based on my dynamic experience, I can work in variety of capacities like Project Manager, Scrum Master, Business Analyst and Service Management Expert of Incident, Problem and Change Management.

Experiência

May 2021 to PresentProject Manager
T Systems (Deutsch Telekom)
  • Managing multiple ServiceNow Implementation projects in parallel following the Agile methodology
  • Working with the consulting teams, helping in solution designing for the upcoming projects, helping with drafting SOWs, Reviewing Project Contracts and executing the change requests
  • Owning the IT Service Management processes, Resource Management, Risks & Issues, addressing projects’ escalations and managing the Reporting Activities
  • Overseeing the Operations Support as an additional responsibility
 
Apr 2018 to May 2021Project Manager
Cognizant Technology Solutions
  • NCR Location SPOC for all ServiceNow Projects, helping with the project resources, project infrastructure& building up ServiceNow capability as per the varying business needs
  • End to end Project Management of the ServiceNow Development projects for multiple international clients
  • Liaising and coordinating with the Client POCs, Consulting Teams, Project Vendors and internal teams to ensure the smooth service delivery
  • Transitioning of client businesses from into cognizant – managing the handovers, streamlining processes during the transition

 

Oct 2016 to Mar 2018Agile Consultant (Contractor)
Sapient and Bechtel
  • Working as the Agile PM for a reputed client - Leading the day-to-day Project activities / Driving the PBI discussions, Sprint Planning and Scrum Meetings
  • Prioritization, Scheduling, Risk assessment, retrospective session and joint reviews of the completed and ongoing sprints
  • Managing the ServiceNow development project in an Agile environment – transition of ITSM processes and IT Infrastructure to ServiceNow
  • Also worked on Ecommerce Development Project

 

 

Jan 2011 to Mar 2015Project Manager
Accenture Technology Services
  • Responsible for project management of Network implementation projects through the PM methodology phases, planning, execution, deployment, and closure
  • Writing the Project Management and Business Analysis documentation for the clients
  • Worked extensively on Vendor/Supplier Management processes from BoM validation through Order confirmation
  • Responsible for the Service Delivery reports, Governance Meetings, Escalation Handling, Audit & Compliance notices, TNI and Training reports
  • Responsible for the Project specific recruitment and building internal capabilities

 

May 2008 to July 2010Incident Management
Dell International Services
  • Incident manager for all P1 and P2 incidents
  • Defining and streamlining the Service Management processes and how the incident management process will interface with other Service Management processes like Change, Knowledge and Problem etc
  • Stakeholder management and managing the communication with the Senior Management
  • Incident Documentation and coordination with internal and vendor teams to facilitate an early resolution

Educação

Jul 2004 to Jun 2007B. Com 
Kanpur University
  • Bachelor of commerce and business management 
  • Computer science & Environment were the additional subjects

 

 

Nov 2007 to Dec 2009MBA 
Neptune Institute of Management & Technology, Delhi
  • Post Graduate Diploma in Business Administration

 

 

PERSONAL SKILLS 

 

Mother tongue(s)Hindi
  
Other language(s)UNDERSTANDING SPEAKING WRITING 
Listening Reading Spoken interaction Spoken production  
EnglishC2C2C2C2C2
GermanA1A1A1A1A1
  

 

Communication skills
  • Excellent communication skills gained through my experience of interacting with clients, vendors, team members and senior management
Organisational / managerial skills
  • Excellent leadership and People Management skills (currently responsible for a team of 12 people)
Computer skills
  • Good command of Microsoft Office™ tools and BMC Remedy, JIRA, Confluence, HPSM, Azure DevOps, ServiceNow & other cloud based ITSM Tools
  • Very good knowledge of Sharepoint and MS Visio
  • Working knowledge of MS Project

 

 

 

ADDITIONAL INFORMATION 

 

Certification

Presentations

Seminars

Work Permit

 

Agile Product Owner (Agile PM/PO), ITIL V3 Foundation, Agile Scrum Master

ServiceNow Application

PMP/ Project Management Professionals, Six Sigma, People Handling Skills, Workplace Diversity

Authorised to live and work in Portugal, EU

 

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