Spanish Service and Delivery E-commerce Support For - Lisboa, Portugal - Foundever

Foundever

Empresa verificada

Lisboa, Portugal

há 1 semana

Postado por:

João Santos

Recrutador de beBee

Descrição

Come and work with us.

Would you like to work with a company that inspires more than 1 billion users on its platform?
Are you
Spanish native or fluent with strong communication skills?

Looking to make your career in a multicultural environment in the sunny and happy
Lisbon?

So we have the perfect opportunity for you We offer a comprehensive Compensation Package of €1,250 per month

Your future project:
join our
Spanish Service and Delivery E-commerce Support team.

Our
client is the leading destination for short form mobile video, with the mission to inspire creativity and bring joy.

As an
Advisor in this project, your daily responsibilities will include:

Manage customer/seller/creator enquiries proficiently and professionally while meeting specific quality expectations.
Identify root cause of reported issues and provide appropriate resolutions in order to deliver excellent service. Summarize the Q&A and log in to the knowledge management tool.
Promptly escalate critical/ highrisk cases to the appropriate authority.
Coordinate with other teams/ departments to resolve customer issues, followup and make sure closeloop to all escalations.
Look for opportunities to identify ongoing issues and eliminate repeat complaints, reduce escalation rate in order to enhance operating process and improve overall customer experience.
Adhere to established procedures and guidelines while providing quality customer service in order to meet and exceed department standards.
Engage sellers to develop longterm relationships and confidence in client's Ecommerce.
Support adhoc projects and initiatives per business needs.

To succeed in the role, you will need to have:

Native or proficient level of
Spanish (C2)
Intermadiate level of
English (at least B2)
Ability to adapt to a challenging software system.
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver

-
Must hold EU citizenship or a valid work permit for Portugal:

Availability to work from our site in Sete Rios:

-
Availability to work 24x7 (40 hours/week)

Benefits.

Competitive wages
Relocation package
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging companywide initiatives, including our EverBetter wellness program
Job stability
Lifelong skills and experience
Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.