- Processes and provides first level support for technical assistance and resources from internal and/or external customers.
- Communicates with end users to clarify and define requirements.
- Resolves various routine problems and escalates the more complex issues to the appropriate support area for resolution.
- Maintains call information in database using commercial software.
- May work with monthly charge back reports.
- May schedule configuration and installation of PC workstation hardware and software.
- College certificate or equivalent experience (12 years of studies);
- If possible, previous experience in Service Desk Operation;
- Knowledge of Pharma industry is a plus.
- Native speaker in German or Fluent;
- English - Professional proficiency;
- Windows Operating System;
- Microsoft Office.
- Strong Communication Skills;
- Customer service experience;
- Problem solving skills;
- Ability to think logically;
- Ability to work under pressure;
- Team player;
- Ability to learn quickly;
- Empathy;
- Thorough;
- Methodical
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Application Support Analyst
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Ankix Lisboa, Portugal**Oportunidade**: · A Ankix é uma empresa especialista em competências tecnológicas que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida. O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela ...
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Application Support Analyst
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Ankix Lisboa, Portugal**Oportunidade**: · A Ankix é uma empresa especialista em competências tecnológicas que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida. O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela ...
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Capgemini Lisboa, PortugalAt Capgemini Portugal we are looking for a Support Analyst to join one of our clients in the banking sector. · If you have at least 2 years of experience in Finance Industry and you are looking for new challenges in Lisbon to help you evolve as a professional, Capgemini Portugal ...
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Support Analyst
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askblue Lisboa, PortugalWe operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors. · We are currently looking for a · **Support Analyst** to integrate one of your project teams in · **Lisbon**. · **Main Tas ...
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Match Profiler Lisboa, PortugalMatch Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for int ...
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Support Analyst
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Capgemini Lisboa, Portugal**Short Description**: · At **Capgemini Portugal, **we are searching for a **Support Analyst **to reinforce our teams · If you have at least **1** **year of experience** **in financial industry** and **you are looking for new challenges in Lisbon** to help you evolve as a profess ...
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Support Analyst
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Dellent Lisboa, PortugalWe are looking for a Support Analyst for a retail project in Lisbon and Porto. · **Role & Responsibilities**: · - Monitorization of the critical user journeys of the team products. · **Requirements**: · - Be analytical on errors occurrance and patterns, conducting a full investig ...
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Support Analyst
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AxiansPT Lisboa, PortugalAt AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental ...
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IT Support Analyst
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We Are META Lisboa, Portugal**Are you an IT Support Analyst? Become a Rhino join the #crash** · **We are META **, more than a company **a TEAM **that will shake your idea about tech recruitment. Based in Évora but acting mainly in a remote way, we work with **national and international partners **in several ...
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Application Support Analyst
há 2 dias
Olisipo Lisboa, PortugalReferência · 11896_Application SuppApplication Support Analyst_ · **Descrição**: · Application Support · **Perfil**: · We are looking for an Application Support Analyst to integrate a project in Lisbon. · - Knowledge and/or experience of the financial services industry (desirable ...
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Loaniq Support Analyst
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We Are META Lisboa, Portugal**Are you a Business Analyst? Become a Rhino join the #crash** · **We are META **, more than a company **a TEAM **that will shake your idea about tech recruitment. Based in Évora but acting mainly in a remote way, we work with **national and international partners **in several ar ...
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Application Support Analyst
há 3 dias
askblue Lisboa, PortugalWe operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors. · We are currently looking for a · **Application Support Analyst** to integrate one of your project teams in · **Lisbon**. ...
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Application Support Analyst
há 6 dias
SysMatch Lisboa, PortugalApplication Support Analyst (M/F) - Lisbon - Bachelor's degree in computer science, information technology or related domains; · - Practice in Service Now; · - Expertise in SQL /MySQL; · - Expertise in Unix/Linux/Oracle; · - Good level of English. · What we offer: - A dynamic pro ...
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askblue Lisboa, PortugalWe operate as a consulting service firm since 2013 and offer specialized consulting services to clients In the areas of finance and information technology. · We are currently looking for · **Business Support Analyst** to integrate one of our project teams in · **Lisbon**. The · * ...
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Application Support Analyst
há 1 semana
Winprovit Lisboa, PortugalWe have a challenge for you - Application Support Analyst - Hybrid Model - Banking Industry · What we are looking for: · - First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support; · - IT ...
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Indie Campers Lisboa, Portugal**ABOUT US** · Indie Campers, the go-to campervan Marketplace, is on a mission of making road trips available to everyone. Thanks to its digital approach and customer-centric orientation, Indie Campers has developed a strong booking experience and high-quality road trips at affor ...
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Application Support Analyst
há 5 dias
Winprovit Lisboa, PortugalWe have a challenge for you - Application Support Analyst - Hybrid Model - Banking Industry · What we are looking for: · - Degree in computer science, information technology, related to the technical field or equivalent experience; · - More than 3 years of experience; · - Knowled ...
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AxiansPT Lisboa, PortugalAt · **AXIANS** we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and enviro ...
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Application Support Analyst
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BABEL Lisboa, PortugalBABEL is a multinational company that provides technology services to support the Digital Transformation process of large companies in the Public Administration, Banking, Insurance, Industry and in the Telecommunications sectors. · Our offices are in Portugal, Spain, Mexico, Moro ...
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Wunderman Thompson Commerce and Technology Lisboa, Portugal**Operations Support Analyst** is critical in the day-to-day operation and management of a number of client's ecommerce service. This role will work as part of a wider Operations team responsible for delivery and support across varying technology stacks such as legacy-hosted infr ...
Tech/Systems Support Analyst - Lisbon, Portugal - IQVIA
Descrição
Job OverviewProvides first level support on workstations or for applications.
Essential Functions
Mandatory skills
IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.
We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.
Learn more at