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    German Content moderator - Lisbon, Portugal - Cross Border Talents

    Cross Border Talents
    Cross Border Talents Lisbon, Portugal

    há 6 horas

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    Tempo integral
    Descrição

    Cross Border Talents is recruiting German Customer Support for Online Video Platform - Lisbon

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

    Your mission as a customer support agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

    Requirements

    • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
    • Good communication skills, both verbal and oral
    • Native German level written and spoken communication skills
    • Minimum B2 Level English Spoken and Written
    • European Nationality or Portuguese Work Permit
    • Proactive attitude and strong team-spirit
    • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
    • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
    • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
    • Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday
    Responsibilities
    • You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
    • Provide general and technical support to customers who use any of our client's paid products
    • Escalate complex problems according to defined procedures

    Benefits

    • The pleasant and inspiring working atmosphere
    • Opportunity to be part of a rapidly expanding global organization with an irreproachable reputation
    • Professional development and a clear career path
    • Training & development opportunities
    • Competitive salary & relocation allowance*
    • Relocation applicable only for international candidates joining us from abroad.
    Employee Status : Full-Time Employee

    Let's improve the world of work?

    Let's connect you with our Recruitment team.

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