- Respond promptly and professionally to customer inquiries and issues via email, social media, chat, and phone.
- Assist customers with billing inquiries, subscription management, and account troubleshooting.
- Provide technical support for streaming devices, applications, and platform features.
- Educate customers on product features, content offerings, and subscription options.
- Document customer interactions and escalate complex issues to appropriate teams for resolution.
- Proactively identify opportunities to improve the customer experience and streamline support processes.
- Previous experience in a customer service or support role, preferably in a digital media or technology company.
- Excellent communication skills, both written and verbal, with the ability to articulate technical concepts in a clear and understandable manner.
- Strong problem-solving skills and the ability to troubleshoot technical issues independently.
- Empathetic and patient demeanor with a customer-centric approach to service delivery.
- Proficiency with computer systems, streaming devices, and digital platforms.
- Ability to multitask and prioritize tasks in a fast-paced environment.
- Flexibility to work in shifts, including evenings, weekends, and holidays, as needed.
- Full Work from Home in Portugal
- Salary package with monthly performance bonuses.
- Meal & transport allowances.
- Health insurance.
- Accommodation provided for a special fee.
- Initial training, and continuous learning opportunities.
- Dynamic and collaborative work environment.
-
Streaming Platform Experience Advocate
há 6 dias
Blu Selection Lisboa, PortugalTasks · Your responsibilities and impact as a Streaming Platform Experience Advocate will be: · - Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by: · - Identifying issues and pro ...
-
Technical Advisor for Streaming Platform
há 3 horas
Eugenia Talent Lisboa, Portugal**About the job (French) Technical Advisor for Streaming Platform**: · **Type of position** · Full-time position · **Key languages** · Native level of French · **Sector** · Customer Service / Technical support · **About our Client** · Are you a passionate for Customer Service? Wo ...
-
Streaming Platform Experience Advocate
há 1 semana
Blu Selection Lisboa, Portugal**Your responsibilities and impact as a Streaming Platform Experience Advocate will be**: · Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by: · - Identifying issues and provide s ...
-
Streaming Expert for Online Platform
há 6 dias
Blu Selection Lisboa, PortugalTasks · Your responsibilities and impact as a Customer Service Agent will be: · Supporting clients' activities by offering world-class service to their customers while working on projects of top prestigious and worldwide brands by: · - Identifying issues and provide solutions · - ...
-
Tv Streaming Platform Adviser
há 2 dias
Blu Selection Lisboa, PortugalIn your spare time you like streaming movies or watching live games? Would you like to help customers with your expertise and knowledge? You would also like to do all this in one of the most dynamic and modern cities in Europe? Then read on now · Tasks · Your responsibilities and ...
-
Blu Selection Lisboa, PortugalThe Company. · Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than employees. · In their international hub in Lisbon, they are taking care of the customer serv ...
-
Technical Advisor for Streaming Platform
há 3 dias
Eugenia Talent Lisbon, Portugal Tempo integralType De Poste : · Temps plein · Langue : · Français et Anglais B2 · Secteur : · Service client / Télécommunication · À Propos De Notre Client : · Si vous êtes désireux de relever des défis et de faire partie d'une entreprise mondiale de sous-traitance de premier plan, ce ...
-
Customer Service For Streaming Platform
há 4 dias
Blu Selection Lisboa, PortugalCustomer Service for Streaming Platform (French Speaker) You will be promoting a new world and become an ambassador for the world's leading brand of entertainment with millions of enthusiasts and innovative projects and ideas.Tasks Your responsibilities and impact as Customer Ser ...
-
Customer Service For Streaming Platform
há 4 dias
Blu Selection Lisboa, PortugalCustomer Service for Streaming Platform (French Speaker)You will be promoting a new world and become an ambassador for the world's leading brand of entertainment with millions of enthusiasts and innovative projects and ideas. · TasksYour responsibilities and impact as Customer Se ...
-
Customer Service for Streaming Platform
há 1 semana
portugalbs Lisbon, PortugalYou will be promoting a new world and become an ambassador for the world's leading brand of entertainment with millions of enthusiasts and innovative projects and ideas. · Your responsibilities and impact as Customer Service for Streaming Platform will be: · Assist viewers throu ...
-
Customer Service For Streaming Platform
há 3 dias
Tn Portugal Lisboa, Portugalcol-wideJob Description:You will be promoting a new world and become an ambassador for the world's leading brand of entertainment with millions of enthusiasts and innovative projects and ideas.TasksYour responsibilities and impact as Customer Service for Streaming Platform will b ...
-
Customer Service for Streaming Platform
há 3 dias
Blu Selection Lisbon, Portugal CDIYou will be promoting a new world and become an ambassador for the world's leading brand of entertainment with millions of enthusiasts and innovative projects and ideas. · Tasks · Your responsibilities and impact as Customer Service for Streaming Platform will be: · Assist viewer ...
-
TV Streaming Platform Advisor
há 1 semana
portugalbs Lisbon, PortugalIn your spare time you like streaming movies or watching live games? Would you like to help customers with your expertise and knowledge? You would also like to do all this in one of the most dynamic and modern cities in Europe? Then read on now · Your responsibilities and impact ...
-
Blu Selection Lisboa, PortugalYou will be promoting a new world and become an ambassador for the world's leading brand of entertainment with millions of enthusiasts and innovative projects and ideas.Your responsibilities and impact as Customer Service for Streaming Platformwill be:Assist viewers through phone ...
-
Customer Service for Streaming Platform
há 1 semana
portugalbs Lisbon, Portugal+++ Please apply only if you hold EU citizenship or valid work permit for Portugal +++ · The Company. · Started up by 2 French entrepreneurs in the year 2000, the Company has become an international Customer Experience Specialist, with a global presence and counting more than emp ...
-
Customer Support for Music Streaming Platform
há 1 semana
Blu Selection Lisbon, PortugalJoin the team in Lisbon and become a vital part of a global music streaming platform as a Customer Support Representative. We are seeking a fluent German speaker with a passion for music and a commitment to delivering exceptional customer service. · Your responsibilities and impa ...
-
Blu Selection Lisboa, Portugal Tempo integralIn your spare time you like streaming movies or watching live games? Would you like to help customers with your expertise and knowledge? You would also like to do all this in one of the most dynamic and modern cities in Europe? Then read on now Your responsibilities and impact as ...
-
Blu Selection Lisboa, PortugalIn your spare time you like streaming movies or watching live games? Would you like to help customers with your expertise and knowledge? You would also like to do all this in one of the most dynamic and modern cities in Europe? Then read on now · Your responsibilities and impact ...
-
Cognizant Lisbon, Portugal Tempo integralEmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
-
Cognizant Technology Solutions Lisbon, Portugal OTHEREmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
Customer Advisor for Streaming Platform - Oeiras, Portugal - Eugenia Talent
Descrição
Type of position
Full-time position
Key languages
Fluent level of Italian
Proficiency in English
Sector
Customer Service / Technical support
About our Client
Do you thrive in a fast-paced environment and enjoy helping people? If you are eager to take challenges and be a part of a leading global outsourcing company, this opportunity might be perfect for you
This Streaming Platform is dedicated to offering a wide range of movies, TV shows, and original content. Within this project you will have the opportunity to contribute in delivering exceptional entertainment experiences to subscribers worldwide As a Customer Advisor, you will be the first point of contact for the subscribers, providing timely assistance and resolving inquiries to ensure a seamless streaming experience.
The Offer
Requirements
Benefits
The Process
1. Submit your application and dont forget to send an updated CV
2. Get a call by our Recruitment Specialist
3. Start your interview process
4. Get selected
5. Start your journey