Junior Business Development Specialist - Lisboa, Portugal - Uber

Uber

Empresa verificada

Lisboa, Portugal

há 4 semanas

Postado por:

João Santos

Recrutador de beBee

Descrição

About the position:

Combining sales tactics with a personalized account management approach, this team assists drivers in navigating the complex market landscape to enhance their experience. By providing a professional and tailored initial interaction with Uber, they aim to boost long-term app usage.

Responsibilities:

Cultivate and manage relationships with drivers through outbound calls
Prioritize multiple driver accounts effectively
Offer customized coaching and advice to customers
Achieve key metrics such as Gross bookings, engagement, and cancellation rate
Gather customer insights regularly
Proactively engage with a portfolio of drivers to provide personalized coaching for an improved experience

Required Skills:

Proficiency in French (native speaker)
Proactive and hardworking individual dedicated to elevating Uber's support services
Strong understanding of driver support and keeping updated with industry changes
Excellent communication skills both verbally and in writing
Detail-oriented with the ability to multitask effectively
Open to feedback and committed to self-improvement
Collaborative team player with a positive attitude and drive for success
Genuine passion for Uber and delivering exceptional customer experiences
Problem-solving abilities with a focus on providing the best support for drivers

Preferred Qualifications:

Experience in sales or retention roles
Previous contact center or cold calling experience

Uber values diversity and is an Equal Opportunity/Affirmative Action employer. All applicants will be considered without discrimination based on various factors.

We believe in inclusivity and encourage applications from individuals with diverse backgrounds. If you need accommodations due to a disability, please notify us.

At Uber, our offices are hubs of teamwork and our corporate culture. Unless working remotely is formally approved, employees are expected to be present in their assigned office for a significant part of their work hours. Some roles may require full-time office presence; please consult your recruiter for role-specific details.