- Provide the highest level of service to all clients and guests, ensuring that company standards are attained and used in accordance with dedicated systems
- Completing the agreed enquiry process through to invoicing, ensuring that all company tools are used to maximise conversion and sales opportunities
- Takes responsibility for the duties and tasks assigned to the role, ensuring that all work is carried out in a timely and professional manner
- Get knowledge of the company brands and the specifics of hotels served to better serve the customer during the booking and delivery process
- Support and deliver on the strategies and objectives of the department taking ownership for assigned areas of responsibility
- Collaborate with colleagues to maximize client and guest satisfaction, delivering a positive and responsive approach to enquiries and problem resolution
- Provide detailed communication lines between the Hotel team, and other stakeholders included in the process
- Build and maintain effective working relationships, communicating with key stakeholders whilst promoting the company's culture and values
- Ensures adherence to all legislation where due diligence requirements and best practice activities are planned, delivered and documented for internal and external audit, performing follow-up as required
- Native or proficient level of Mandarin (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Proven experience in handling reservations
- Sales skills
- Ability to adapt to changing service environments
- Good at building strong relationships with existing clients and accounts
- Pro-active with a hands-on approach
- Ability to manage work ensuring that tasks assigned are delivered
- Ability to find creative solutions, offering recommendations
- Personal integrity, with the ability to work in an environment that demands excellence
- Strong communication and listening skills
- Ability to work collaboratively at all levels within the department
- An open and positive personality
- Ability to handle challenging priorities and assignments
- Computer literate
- High-speed internet access and appropriate conditions for remote work #LI-Remote
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to Portugal
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
-
Hotel Chain Customer Advisor
Encontrado em: beBee S2 PT - há 5 dias
portugalbs Lisbon, PortugalHast du eine Leidenschaft für die Reise- und Tourismusbranche? · Reist du gerne, wenn alles so läuft, wie es soll? Du kannst dazu beitragen, dass der Urlaub der Touristen ein Erfolg wird · Eine Luxushotelkette sucht Unterstützung für ihr Kundenservice-Team in Lissabon. · Deine Au ...
-
Customer Service for Luxury Hotel Chain
Encontrado em: beBee S2 PT - há 4 dias
portugalbs Lisbon, PortugalAre you passionate about the hospitality industry? Do you want to work for a luxury and well-renowned hotel chain? Do you enjoy smooth travelling? Then this is your chance to make an impact on the holidays of multiple travelers ...
-
Dutch Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 3 dias
Foundever Lisbon, PortugalDutch Customer Advisor for a Global Hotel Chain - Portugal · Req ID#: Lisboa, Portugal, PT · Job Description: Come and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Dutch native or fluent with strong sale ...
-
Mandarin Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 2 dias
Foundever Lisbon, PortugalMandarin Customer Advisor for a Global Hotel Chain - Portugal · Req ID#: Lisboa, Portugal, PT · Job Description: Come and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Mandarin fluent with strong sales sk ...
-
Swedish Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 3 dias
Foundever Lisbon, PortugalSwedish Customer Advisor for a Global Hotel Chain - Portugal · Req ID#: Lisboa, Portugal, PT · Job Description: Come and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Swedish native or fluent with strong ...
-
Japanese Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 2 dias
Foundever Lisbon, PortugalJapanese Customer Advisor for a Global Hotel Chain - Portugal · Req ID#: Lisboa, Portugal, PT · Job Description: Come and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Japanese native or fluent with stron ...
-
Norwegian Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 2 dias
Foundever Lisbon, PortugalNorwegian Customer Advisor for a Global Hotel Chain - Portugal · Req ID#: Lisboa, Portugal, PT · Job Description: Come and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Norwegiannative or fluent with stro ...
-
Norwegian Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT 2A C2 - há 1 dia
Foundever™ Portugal Lisbon, Portugal Tempo integralCome and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Norwegian native or fluent with strong sales skills? · Looking to make your career in a multicultural environment? · So we have the perfect opportunit ...
-
Japanese Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT 2A C2 - há 5 dias
Foundever™ Lisboa, PortugalCome and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Japanese native or fluent with strong sales skills? · Looking to make your career in a multicultural environment? · So we have the perfect opportunity ...
-
Norwegian Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 6 dias
Sitel Lisbon, PortugalCome and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Norwegiannative or fluent with strong sales skills? · Looking to make your career in a multicultural environment? · So we have the perfect opportunity ...
-
Norwegian Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 4 horas
Foundever Portugal Lisbon, Portugal Tempo integralWould you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Norwegian native or fluent with strong sales skills? · Looking to make your career in a multicultural environment? · So we have the perfect opportunity for you · Our client is ...
-
Swedish Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 2 dias
Sitel Lisbon, PortugalCome and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Swedish native or fluent with strong sales skills? · Looking to make your career in a multicultural environment? · So we have the perfect opportunity ...
-
Japanese Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 4 dias
Foundever Portugal Lisbon, Portugal Tempo integralWould you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Japanese native or fluent with strong sales skills? · Looking to make your career in a multicultural environment? · So we have the perfect opportunity for you · Our client is ...
-
Swedish Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 4 horas
Foundever Portugal Lisbon, Portugal Tempo integralCome and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Swedish native or fluent with strong sales skills? · Looking to make your career in a multicultural environment? · So we have the perfect opportunity ...
-
Japanese Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 5 dias
Sitel Lisbon, PortugalCome and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Japanese native or fluent with strong sales skills? · Looking to make your career in a multicultural environment? · So we have the perfect opportunity ...
-
Dutch Customer Advisor for a Global Hotel Chain
Encontrado em: beBee S2 PT - há 2 dias
Foundever™ Lisboa, PortugalCome and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Dutch native or fluent with strong sales skills? · Looking to make your career in a multicultural environment? · So we have the perfect opportunity fo ...
-
Mandarin Customer Advisor for a Global Hotel Chain
Encontrado em: Talent PT C2 - há 5 dias
Sitel Lisbon, PortugalCome and work with us. · Would you like to have the opportunity to work with one of the world's largest hotel groups? · Are you Mandarin fluent with strong sales skills? · Looking to make your career in a multicultural environment? · So we have the perfect opportunity for you · ...
-
OTA Destination manager
Encontrado em: Jobatus PT A2 - há 5 dias
Vosenco Lisboa, PortugalO que procura nos candidatos Vosenco travel is opening in Portugal a brand new office in April and is looking for energized Destination Managers ready to start a new chapter in their career Introduction: Vosenco is currently developing an IA enabled web app focusing on sustainabl ...
-
Experiences Jedi
Encontrado em: Talent PT 2A C2 - há 1 dia
WOTELS Lisbon, Portugal Tempo Parcial_jobWHO WE ARE?WOTELS is a young and dynamic chain of Hostels & Hotels that is expanding throughout the Portuguese national territory, with the aim to continue growingAt this moment we have 14 units and our Mission is to provide a multi-offer, clean and safe accommodation in a space ...
-
Senior Laravel Developer
Encontrado em: Talent PT C2 - há 2 dias
Bnberry Lisbon, Portugal Tempo integralBnBerry, a forward-thinking American company, is on the lookout for a seasoned Senior Laravel Developer to join our dynamic engineering team. This role is at the heart of our mission to revolutionize the Hospitality industry through the creation of cutting-edge tools and products ...
Mandarin Customer Advisor for a Global Hotel Chain - Lisbon, Portugal - Foundever Portugal
Descrição
Come and work with us.
Would you like to have the opportunity to work with one of the world's largest hotel groups?
Are you Mandarin native or fluent with strong sales skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Our client is a global hotel company with more than 1,100 hotels in operation and under development in 120 countries.
As a customer service specialist in this project, your daily responsibilities will include:
To succeed in the role, you will need to have:
Benefits.
Go further with FoundeverTM
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
Apply today