Car Remote Repair Expert - Lisboa, Portugal - ManpowerGroup

ManpowerGroup
ManpowerGroup
Empresa verificada
Lisboa, Portugal

há 1 semana

João Santos

Postado por:

João Santos

Recrutador de beBee
Descrição
Manpower Portugal is currently recruiting a Car Remote Repair Expert native or fluent in Danish for a prestigious client in Lisboa:


Responsibilities:


  • Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels

1st level resolution rate:
50% after 6 months, 70% after 12 months

  • Follow defined work instructions and escalation processes for all possible types of incidents.
  • Track all incidents in our internal incident management system.
  • Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes. Input for FAQ and knowledge database.
  • Establish good relationships with colleagues and customers in order to achieve a correct flow of information. Willingness to work in the office and/or remote according to business needs.

Qualifications What distinguishes you:

  • Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
  • Experience and knowhow: Minimum 13 years of experience working in workshops with cars and/or LGV/HGV.
  • Languages: Danish Speaker
  • Danish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
  • A team player who is 100% service and solutions focused
  • Methodical troubleshooting skills required
  • Basic knowledge of IT systems would be an advantage
  • Professional experience in a customer facing position would be an advantage
  • Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

Benefits:


  • Challenges in an international environment
- career opportunities in one of the best companies in the world
- flexible hours
- medical services
- discounts for employees
- sports and health related activities
- canteen
- good access to public transports - space for creativity.


Tipo de oferta:
Temporário or Contrato de trabalho e termo certo


Horário de trabalho:

  • Turno de 8 horas
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