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    Remote Service Engineer - Lisboa, Portugal - Konica Minolta Business Solutions Portugal

    Konica Minolta Business Solutions Portugal
    Konica Minolta Business Solutions Portugal Lisboa, Portugal

    Encontrado em: Jobatus PT A2 - há 4 dias

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    Descrição
    A Konica Minolta é uma multinacional japonesa com uma mentalidade de start-up. Apesar de termos mais de 100 anos no mercado mundial estamos em constante desenvolvimento e evolução. Hoje trabalhamos em soluções de Printing e Software.

    Neste momento, estamos a reforçar a nossa equipa com um/a Remote Service Engineer:

    O que vais fazer:
    – Garantir o funcionamento da operação, de modo a prestar suporte técnico remoto aos clientes nas diferentes plataformas de TI, como: uso de sistemas, e-mail, impressoras, aplicativos e sistemas operacionais, hardware, entre outros. Identificar e resolver problemas técnicos (hardware e/ou software). – Efetuar a resolução de problemas via assistência remota. – Instalar soluções que aumentem a segurança da informação e estabelecer um plano de contingência. – Utilizar técnicas de atendimento ao cliente de forma a exceder as expectativas do mesmo. – Dar feedback aos clientes e propor um conjunto de ações preventivas que evitem o aparecimento de problemas. – Instalação e configuração remota das plataformas de monitorização (M2M) da Konica Minolta. – Gerir o algoritmo funcional de processos automatizados (IDQM/DRMS). – Gerir as plataformas de monitorização (CSRC e PrintFleet). – Monitorizar as soluções dos clientes de forma a atuar preventivamente nas mesmas. – Ministrar formação sobre utilização das máquinas.


    Aquilo que esperamos de ti:
    – Ensino Secundário; – Conhecimentos em inglês; – Conhecimentos Microsoft office na ótica do utlizador; – Experiência na área de service Desk Remote (printing será preferencial); – Boa capacidade de comunicação e relacionamento interpessoal


    Vais encontrar:
    – Um plano de carreira à tua medida; – Atividades de team building; – Bom ambiente de trabalho; – Diversos benefícios como seguro de saúde, 28 dias de férias e programas de saúde e bem-estar. Se, tal como nós, acreditas que a evolução vem do trabalho de cada um de nós e do ambiente que criamos juntos, junta-te a nós e envia a tua candidatura.
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