- Handle all telephone calls in line with service standards and procedures;
- Assist customers with specialist support and after sales service such as booking changes, purchasing additional services, and special requests;
- Provide relevant information to customers in order to improve customer service and loyalty;
- Respond to customer emails and chats in accordance with appropriate service level agreements;
- Assist customers with their online bookings and other web enquiries;
- Inform customers about web features and content;
- Assist with internal support and training of new staff when required;
- Participate in specific operational projects where required
- Fluent in Italian (English language skills are considered an advantage);
- Excellent verbal and written communication skills;
- Very good knowledge of Microsoft Office package;
- Experience in the travel industry, either in retail operations or in air tours/bookings, is considered a plus.
- Ability to organize and prioritize;
- Ability to work flexibly to business needs and under pressure;
- Ability to think outside the box and be open to new challenges;
- Flexibility to attend supplier training and/or education events;
- Schedule flexibility.
- Appropriate working environment and conditions at home (space with privacy to work 8h day without noise);
- Multicultural environment;
- Career progression possibility;
- Dynamic team.
-
French Customer Support
há 5 dias
Smartrecruitments Leiria, PortugalRemote Work - Equipment provided Start Date: 15/05/2024 Responsibilities:Assist Customers through the various channels regarding queries about subscription, invoicing, technical troubleshooting.Provide account and application support to Customers namely with regards to software f ...
-
Italian Customer Support
há 5 dias
Smartrecruitments Leiria, PortugalRemote Work - Equipment provided Start Date: 01/05/2024 Responsibilities:Assist Customers through the various channels regarding queries about subscription, invoicing, technical troubleshooting.Provide account and application support to Customers namely with regards to software f ...
-
German Customer Support Advisor
há 1 dia
Manpowergroup Portugal Leiria, PortugalManpowerGroup is a company dedicated to people, providing the best experience in the employment industry. We are an innovative company with a vision towards the future. We are looking for motivated candidates who want to live this experience. Join this journey with us.MANPOWERGRO ...
-
German Customer Support – From Home
há 6 dias
Manpowergroup Portugal Leiria, PortugalManpowerGroup is a company dedicated to people, providing the best experience in the employment industry. We are an innovative company with a vision towards the future. We are looking for motivated candidates who want to live this experience. Join this journey with us.MANPOWERGRO ...
-
Tesla Leiria, PortugalTesla participates in the E-Verify Program · What to Expect · - Queres ajudar a acelerar a transição mundial para uma energia sustentável?Na Tesla, essa é a nossa Missão.Na Tesla, os/as nossos/as Técnicos/as são essenciais na operação dos nossos serviços, apoiando a nossa missão ...
-
Tesla Leiria, PortugalTesla participates in the E-Verify Program · What to Expect · - Queres ajudar a acelerar a transição mundial para uma energia sustentável?- Na Tesla, essa é a nossa Missão.Os/as nossos/as consultores/as de peças desempenham um papel importante nas operações de serviço, oferecendo ...
-
Technical Service Representative
há 5 horas
Xerox Leiria, PortugalAbout Xerox Holdings Corporation · Preferred location: Leiria ( Center Region ) · Purpose: · - The role provides complete support coverage for equipment assigned to a Managed Services customer or specializing in Office Equipment in order to maintain the highest possible up-time f ...
-
Customer Success Manager
há 2 dias
Glartek Leiria, PortugalGlartek, a VC-backed company founded in 2017, is a fast-growing global leader of Augmented and Connected Worker solutions for the Manufacturing and Asset-intensive industries and our mission is to increase the efficiency and safety of shop floor procedures, related to production, ...
-
Order to Cash Specialist
há 6 dias
GIGROUP Leiria, PortugalWe are recruiting for the world's largest food and beverage company, which is committed to enhancing quality of life and contributing to a healthier future. · To support the international growth and fast-moving evolution of one of the Group ́s priority brand, we are looking for o ...
-
Sales Administrative Specialist
há 6 dias
GIGROUP Leiria, PortugalWe are recruiting for the world's largest food and beverage company, which is committed to enhancing quality of life and contributing to a healthier future. · To support the international growth and fast-moving evolution of one of the Group ́s priority brand, we are looking for t ...
-
Service Manager
há 1 dia
Tesla Leiria, PortugalTesla participates in the E-Verify Program · What to Expect · - At Tesla, our Service Managers are the front-line leaders of our Service operation. In this role, you will be responsible for delivering an exceptional service experience to our customers, developing team members, ma ...
-
Business Development Manager
há 1 semana
BRAINR Leiria, Portugal**Description**: · BRAINR is looking for a talented **Business Development Manager** to join our fast growing team and play a crucial role in bringing the benefits of BRAINR to new customers. In this role, you will contribute to our business development strategy, work in partner ...
-
Merkle Leiria, Portugal**Information Technology**: · **Leiria, Leiria** · **About the job**: · This is a position required to be 100% on-site at our offices. · **Main Tasks**: · - Event · - and Incident Management. · - Escalation Management. · - Automation and monitoring processes for alerts to proacti ...
-
System Operator
há 1 semana
La Redoute Leiria, Portugal**Do you want a job that matches your ambition and your lifestyle?** · **Read on to discover the profile we're looking for** · From its beginnings as a wool mill, La Redoute is a French brand that has forged unique relationships with its customers for the past 180 years - yesterd ...
-
Financial Controller
há 2 dias
La Redoute Leiria, Portugal**Do you want a job that matches your ambition and your lifestyle?** · **Read on to discover the profile we're looking for** · From its beginnings as a wool mill, La Redoute is a French brand that has forged unique relationships with its customers for the past 180 years - yesterd ...
-
- Financial Controller
há 6 dias
La Redoute Leiria, Portugal**Do you want a job that matches your ambition and your lifestyle?** · **Read on to discover the profile we're looking for** · From its beginnings as a wool mill, La Redoute is a French brand that has forged unique relationships with its customers for the past 180 years - yesterd ...
-
Data Team Leader
há 1 semana
Kelly Services-Portugal Leiria, PortugalPublicado- 31-Jul-2023- Salário- Localização- Leiria- Categoria- Permanente- Sector- IT- Referência- BBBH622961**Descrição**: · **Job Type**: Permanent · **Job Location**: Leiria, Portugal · **Workplace**: Hybrid, but office work is required for the first 6 months · **Salary**: N ...
-
Tesla Leiria, PortugalTesla participates in the E-Verify Program · What to Expect · - Queres ajudar a acelerar a transição do mundo para a energia sustentável?Na Tesla essa é a nossa missão.Estamos à procura de Técnicos/as de Reparação Automóvel talentosos/as para os Centros de Serviços Tesla em Portu ...
-
Senior Rpaconsultant
há 6 dias
Merkle DACH Leiria, PortugalCompany Description · We are **dentsu**. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, com ...
-
Senior Rpaconsultant
há 2 dias
Merkle Leiria, PortugalCompany Description: · We are **dentsu**. We team together to help brands predict and plan for disruptive future opportunities and create new paths to growth in the sustainable economy. We know people better than anyone else and we use those insights to connect brand, content, co ...
Italian Tourism Customer Support - Leiria, Portugal - Manpowergroup Portugal
Descrição
ManpowerGroup is a company dedicated to people, providing the best experience in the employment industry. We are an innovative company with a vision towards the future. We are looking for motivated candidates who want to live this experience. Join this journey with us.MANPOWERGROUP, world leader in Human Resources services and specialist in Contact Center Management is recruiting Customer Support Assistants, fluent in Italian.
The Customer Support Consultant is the agent responsible for handling all incoming customer requests by phone, email and chat, in line with service standards and procedures, offering excellence and quality of service to our customers.
Main responsibilities:
What we are looking for:
Fiber internet service (mandatory);What we offer: