- Ensure the availability of technical resources Analyze and correct incidents in levels 2 and 3
- Actively participate in the production and software development processes in conjunction with Operators Editors and provide operational support to project teams
- Implement technical resolution solutions of incidents. Perform diagnostics to identify causes of malfunction, propose and implement "back-up" fixes and solutions.
- Maintain information system applications in operational condition for quality, productivity and security.
- Analyze the operational risks and customer impacts of its area of responsibility Ensure the management of environments (definition of needs, validation of development and acceptance environments, monitoring)
- Ensure a role of advice, assistance, information, training and early warning in integration (definition of the components of the IS, steering of implementation and guaranteeing the required level of quality).
- Participate in defining usability requirements in their area of responsibility and, where necessary, interface experts in other areas and manage interactions with suppliers.
- Define standards and rules for sound management of operating systems and systematically check their application (IT security, quality, etc.).
- Contribute to reliability, securing and optimising security in its area of responsibility
- Offering innovative solutions to improve the performance of its area of activity
- Ensuring the right level of service quality in line with the requirements of service contracts (SLA) in their area of responsibility
- Participate in the design and/or choice of solutions (or software package)
- Participate in the production of information system evolutions
- Establish operational preparation files, manufacture or evolve components, test them individually and ensure that the results comply with the technical specifications
- Integrate the solution or the hardware and/or corrective maintenance into the reference system and ensure the availability of the components
- Actively participate in the certification
- Install a set of components constituting the version, carry out the porting of the versions, assist the teams for the installation and production of the released versions, manage the repository of the platform (object reference and configuration)
- Ensure the approval of the various software, perform the acceptance, validation, installation and provision of components, and perform the technical tests and reception.
- Perform delivery of the application (deliverables: documentation, components, etc.).
- To ensure that the IT working environment of users is maintained in operational condition by providing assistance, advice, information and training.
- Actively contribute to continuous improvement by relaying the voice of users to competent technical teams.
- Can contribute to the evolution of the IS by being involved in projects with an impact on the supported work environment.
-
It Support Engineer
há 2 dias
Employment Pro Limited Porto, PortugalBuscar vagas de emprego e oportunidades de carreiraEncontramos 87 vagas para Vagas de emprego it-support-engineer .Receba alerta de vagas em seu email. Registre-se agoraFunção: Retail & E-Commerce - IT Specialized Support EngineerEmpresa: DevoteamTipo: Full-timeContrato: n/dLocal ...
-
Noc Support Engineer
há 2 dias
Employment Pro Limited Porto, PortugalBuscar vagas de emprego e oportunidades de carreiraEncontramos 57 vagas para Vagas de emprego noc-support-engineer . Receba alerta de vagas em seu email. Registre-se agora Função: Application Support EngineerEmpresa: KWANTipo: Full-timeContrato: n/dLocalidade: LisboaFunção: Appli ...
-
Technical Sales Support Engineer
há 4 dias
CAETANOBUS Porto, PortugalA CaetanoBus é a empresa de referência no que toca ao fabrico de autocarros em Portugal. Nascemos com a Salvador Caetano e o nosso propósito é tornar as cidades melhores sítios para se viver. · As nossas pessoas trabalham para desenvolver soluções inovadoras para que seja possí ...
-
Senior Application Support Engineer/Sre
há 2 dias
Employment Pro Limited Porto, PortugalDescrição da vaga - Senior Application Support Engineer/SREFunção: Senior Application Support Engineer/SREEmpresa: KCS ITTipo: Full-timeContrato: n/dLocalidade: Porto#J-18808-Ljbffr ...
-
Support Engineer
há 1 semana
Gfoundry Porto, PortugalGFoundry is a Digital Engagement Platform that puts together the fun of Gamification, the influence of Social, the availability of Mobile and the power of Analytics to boost Employees Productivity and Engagement. · Available through the web or in a mobile app, GFoundry transforms ...
-
IT Support Engineer
há 4 dias
Pixida Group Porto, Portugal CDIFor one of our automotive premium partners, we are looking for support in the integration of an identity access management (IAM) IT system. You will work in an international team with other technicians, engineers and managers. The aim of this project is to ensure the conversion o ...
-
Application Support Engineer
há 2 dias
Itdsportugal Todos Porto, PortugalThis is a Hybrid Porto-based opportunity.As an Application Support Engineer, you will work for our client – a leader in the financial industry, exemplifying innovation, agility, and unwavering commitment to its clients You will be responsible for driving the advancement of applic ...
-
Applications Support Engineer
há 1 semana
Devexperts Llc Porto, PortugaldxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, in addition to offering ...
-
Application Support Engineer
há 2 dias
Dellent Consulting Porto, PortugalThis project is part of the business investment banking and financial services area, and currently has its technological hub in Porto and is working on the development of innovative solutions and support for all operations related to the business. · We are looking for a Applicati ...
-
Application Support Engineer
há 2 dias
Itdsportugal Todos Porto, PortugalThis is a Hybrid Porto-based opportunity. · As an Application Support Engineer, you will work for our client – a leader in the financial industry, exemplifying innovation, agility, and unwavering commitment to its clients You will be responsible for driving the advancement of app ...
-
Technical Support Engineer
há 2 dias
Devexperts Llc Porto, PortugalTechnical Support Engineer (Tier 2 - S2L) - Devexperts Career Company Description Devexperts has been working for nearly two decades consulting and developing for the financial industry. We solve complex technological challenges facing the most well-respected financial institutio ...
-
Application Support Engineer
há 3 dias
Carlos Oliveira Dias Porto, PortugalDellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. This project is part of the business investmen ...
-
Network Support Engineer
há 2 dias
Alongside Porto, PortugalWe are looking for a Network Support Engineer to join a project at a company specializing in the management of financial markets.Responsibilities:Investigate and troubleshoot network problems, conducting in-depth research for specific solutions;Swiftly respond to alerts generated ...
-
Application Support Engineer
há 4 dias
Global Blue Porto, Portugal Tempo integralNature and aim of the position · As Application Support Engineer you will work in the Integration Support team which is part of Technical Account Management for Global Accounts . · We are responsible for providing technical support to our biggest global merchants ("Global Accou ...
-
Application Support Engineer
há 2 dias
Dellent Porto, PortugalDellent is a consulting company focused in System Information and Telecommunications. Our goal is to help our candidates and consultants to take a step forward in their careers through projects that meet their needs and expectations. This project is part of the business investmen ...
-
Application Support Engineer
há 2 dias
Closer Porto, PortugalMutual Respect, Accuracy, Creativity, and Critical Sense. Do you see yourself within these values? Let's continue... Closer is a tech company created in 2006. Carrying innovation in our DNA, we are a 100% Portuguese company that has already expanded to other 5 different countries ...
-
Applications Support Engineer
há 4 dias
Devexperts Porto, PortugalCompany Description · dxFeed is the leading provider of data services for the Capital Markets industry, sourcing and storing direct market data feeds from a variety of exchanges and market participants around the world, having built one of the most comprehensive ticker plants, i ...
-
Customer Support Engineer
há 4 dias
Five9 Porto, PortugalJoin us in bringing joy to customer experience. Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide. · Living our values everyday results in our team-first culture and enables us to innovate, grow, and thriv ...
-
Application Support Engineer
há 1 semana
Natixis In Portugal Porto, PortugalJob Description We are looking for an Application Support Engineer to work within our BPCE IT security application support team. As a part of this team, you will be expected to develop technical and functional knowledge and handle support for the assigned applications, to be pro- ...
-
Support Engineering Manager
há 3 dias
Canonical Porto, PortugalHome based - Europe, Porto, Porto, Portugal Open source is now the centre of technology innovation, and the new default for tech and traditional companies alike. Canonical's Ubuntu is the fastest growing open source platform, with over 20 million users globally. Canonical provide ...
Senior Application Support Engineer - Porto, Portugal - Humana Portugal
Descrição
Job Description
Founded in 2015, BPCE Infogérance & Technologies is a subsidiary of Groupe BPCE, dedicated to Infrastructures, End-User Environment, Security and Production.
You'll find yourself in a dynamic and enriching workplace or, as we like to name it, a real tech playground, where you'll be able to explore a huge tech stack.
The Leasing production team is supporting the BPCE Lease Business. BPCE Lease is a subsidiary company of 700 ends users.They use 30 applications to promote leasing deals to professionals and retail clients from banks of our BPCE Group (Banques Populaires, Caisse d'Epargne, Bred...).
They finance real estate and furniture like cars, boats, wind turbines...
We are in charge of IT platform from digital applications for final customers to backoffice applications to pay suppliers and take a rent to final customers.
This perimeter needs to provide 24/7 support, due to its 'online digital banking' business and due to Control-M jobs/CFT night executing.
These platforms run on Windows for 20% and Linux servers for 80% with Jboss/IBM HTTP Server or Apache/Informatica/Filenet middleware and Databases running on Exadata Oracle servers.
Our team manage IT platforms in production (solve incidents and deliver changes on applications and jobs without interruption for customers) and build IT architectures on our internal cloud and cloud providers like AWS, SalesForce, Azure during business projects.
We have 3 different users :
Banking users in BPCE Group (Banques Populaires, Caisse d'Epargne, Bred...) to promote our financial solutions for professional customersEnds retail users from Banques Populaires and Caisse d'Epargne are also our final customersBPCE Lease users who work in backoffice at the head office when leasing deals are signed
The Production Engineer participates in projects in the construction and production phases of application developments. It ensures the proper functioning of the applications under its responsibility by taking into account the availability of resources.
He can also help define the technical components of the IS and manage changes. It provides advice, assistance, information, training and early warning on integration, and oversees progress and continuous improvement
Missions
Participate in the Operators' projects under the guidance of the Project Director and/or Project Manager of BPCE Managed Services and Technologies in the construction and production phases of application evolutions
What we're looking for
Qualifications and Hard Skills:
Minimum 10 years of experience on IT Project , web applications, manage migration from websphere to jboss for example,Good experience in IT web project based on 3-tier architectureGood knowledge on both Linux and Windows environments;Good knowledge of scripting languages (Shell, Python and/or PowerShell);Good knowledge of monitoring tools for web and java applications (Zabbix, Grafana, Appdynamics, ELK...)
;Good knowledge of security :
SSL certificates, reverse proxy, loadbalancing, firewall, active directory...General knowledge of deployments tools (GIT, Jenkins, XL Deploy, XL Release, Bitbucket, Artifactory, Openshift, Docker...)Good knowledge of ControlMGood networking knowledge.
Soft Skills:
Good level of English - minimum B2 (mandatory) and C1 in FRENCH;DevOps mindset;Ability to keep up with a demanding and fast-paced environment;Willingness to learn and evolve;Good communication skills;Ability to work in a team.
Additional Information
At Natixis, we are committed to fostering a working environment where each and every one of our people is treated with dignity and respect and where every voice is heard.
In the framework of its Diversity, Equity & Inclusion policy, Natixis in Portugal has implemented a Blind CV Screening process, with the purpose of reducing hiring bias.
When applying for our positions, please submit a blind CV, that is, with no picture, name, gender, age, nationality, ethnicity and address.
Your personal statement, work experience, courses and certifications, education, skills and contact information is what matters to us.#MuchMoreThanJustAJob
Early morning. Campo 24 de Agosto. In 4 minutes, you are clocking in at the office.
Start your day having breakfast with the Team and grab fresh fruit on the way to your seat, in one of Porto's most typical neighborhoods.
This Purple Day is going to be a busy one:daily meeting ensuring all team members are on the same page regarding work status, priorities and blockers, language class and, just after, a Talent Management meeting with your manager, discussing your career path.
Lunch break.Today, your Team is onboarding newcomers, but also welcoming French colleagues:
the perfect excuse to walk downtown and bond over a francesinha. When returning, inhale nature and peace of mind in Natixis Urban Garden (look at the crops; ready to harvest).
Back inside. Brainstorming session on a new, exciting project in our disruptive and immersive Manaus Village. The afternoon went flying (tasks, meetings, some jokes with your teammates).
End it on a high note:
celebrating cultural diversity with a Diwali, the Indian festival of lights.
Tomorrow, you attend a conference led by influential speakers in your industry and, the day after, you will work from home, benefitting from some focus time to complete that report and soft skills course on LinkedIn Learning.
Once you are done with your work for the day, strike the right note playing with Natixis band or be part of a board games session.
If that is too steady for you, meet your colleagues to catch some waves or sail the Douro river during golden hour.
#J-18808-Ljbffr
