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    Czech Team Manager for an e-commerce company - Lisbon, Portugal - Sitel

    Sitel
    Sitel Lisbon, Portugal

    há 6 horas

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    Descrição

    Come and work with us.

    We are looking for a talented and accomplished Czech Team Manager to be responsible for supervising an assigned team to meet or exceed client /corporate goals, and for coaching and motivating advisors by providing the skills and knowledge to perform their job.

    Our client is an online marketplace operated in a number of countries, offers heavily discounted goods which are mostly shipped to consumers directly from China

    As a Team Manager in this project, your daily responsibilities will include:

  • Communicate effectively and regularly with the working group, articulating different types of information (operational / management /etc)
  • Solve problems, make decisions, analyze results and ensure compliance with deadlines and requirements associated with the project
  • Work as a team, actively collaborating in the development of the advisors' activities
  • Continually review and monitor the work performance of all advisors, instigating appropriate corrective action, using performance management tools, to manage any shortfall
  • Undertake formal monthly/quarterly performance reviews
  • Provide clear direction and guidance to ensure consistent achievement of key performance metrics
  • Accurate and timely communication of any client issues to Operations Manager
  • Maintain an environment that supports the spirit of teamwork, where advisors are committed, loyal and take pride in working for the company
  • Ensure actions from Employees Satisfaction surveys are implemented and continuously reviewed.
  • Understand and comply with all regulatory, fair trading, and competition rules and adhere to Health, Safety and Security responsibilities

    • To succeed in the role, you will need to have:

  • Native or proficient level of Czech (mandatory)
  • Proficient level of English (C1 and above)
  • A proficient second language will be a plus
  • Minimum of 6 months of call center experience preferably as Team Manager or product specialist
  • Evidence of effective interpersonal, coaching, and leadership skills
  • Excellent telephone, keyboard, verbal and written communication skills
  • Good numeric and verbal reasoning skills
  • Effective time management
  • Ability to organize and prioritize, set priorities and multi-task
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Lisbon, Portugal (work on site - Monday to Friday 9:00 am to 6pm)

    • Knowledge/abilities

  • People-oriented
  • An element of gravitas
  • Experience with policy work
  • Early adopter of technology
  • Dependable, reliable, and able to perform duties with minimum supervision
  • Ability to interact positively with staff at all levels

    • Education and experience

  • Bachelor's degree or directly related work experience
  • Previous relevant experience as Team Manager

    • Specific Requirements (when necessary)

  • Availability to travel
  • Out-of-hours support

    • Benefits.

  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

    • Go further with FoundeverTM

    We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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