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    Customer success specialist en stage F/H - Lisbon, Portugal - Walter Learning

    Walter Learning
    Walter Learning Lisbon, Portugal

    há 2 dias

    Default job background
    Temps plein;Stage
    Descrição

    Description du poste

    Notre bureau de Lisbonne dédié à l'expérience et la satisfaction de nos apprenants s'agrandit et recrute Nous recherchons une personne pour rejoindre cette belle équipe en tant que Customer Success Specialist.

    Grâce à un portefeuille d'apprenants qui vous est attribué, votre objectif sera d'accompagner nos apprenants, du début de leur formation à la fin de leur parcours chez Walter. Il s'agit d'un accompagnement proactif et de proximité envers nos apprenants.

    Nos publics cibles - vos futurs interlocuteurs - sont des professionnels de santé et des personnes souhaitant se reconvertir ou monter en compétences sur des thématiques plus généralistes.

    En pratique, notre équipe tech a optimisé la plupart de nos process et outils, de manière à ce que vous puissiez vous concentrer sur l'essentiel : l'accompagnement de nos apprenants. Cela implique de devenir rapidement expert de tous nos produits et des problématiques rencontrées fréquemment par nos apprenants, pour y répondre efficacement et ainsi assurer une expérience d'apprentissage exceptionnelle à notre communauté.

    Vous serez ainsi au cœur de l'action, en représentant Walter Learning.

    En d'autres termes vous endossez un rôle de coach pour nos apprenants et vos principales missions en tant que Customer Success Specialist seront :

  • de veiller à la complétion de leur parcours de formation
  • de leur apporter une certaine rigueur, en leur donnant des objectifs de complétion et des échéances
  • d'identifier les apprenants en difficulté et d'être en mesure de leur proposer des solutions appropriées
  • de tout mettre en œuvre pour atteindre et dépasser vos objectifs tout en étant un(e) ambassadeur(drice) de la marque Walter, respectueux(se) de nos valeurs

    • Note: Le télétravail n'est pas envisageable sur ce poste

    Profil recherché

    Passionné.e de challenge, persévérant.e, dynamique et force de conviction, nous recherchons avant tout des personnes motivées avec :

  • Une maîtrise parfaite du français (marché 100% francophone)
  • Une aisance orale (une expérience téléphonique est un plus)
  • L'envie d'apprendre et de vous dépasser
  • Un fort esprit d'équipe
  • Une culture du chiffre et de l'atteinte des objectifs

    • Enfin, le sens de l'écoute et du conseil est indispensable à ce poste pour accompagner au mieux nos apprenants

    Stage de 6 mois.

    Pourquoi nous rejoindre ?

  • Le poste est évolutif en CDI. Nous avons une politique concrète de promotion interne et un parcours de carrière défini pour les équipes commerciales. Rejoindre ce projet, c'est avoir l'opportunité de progresser professionnellement, en relevant des défis toujours plus grands et variés : évolution vers un autre processus de vente, du management, un autre département, un autre pays...
  • Walter Learning est présent dans plusieurs grands centres urbains, dans des bureaux modernes et toujours très bien localisés
  • Pour la grande majorité des postes, il est possible de choisir son lieu de travail. Il est également possible de changer de lieu de travail définitivement ou ponctuellement.
  • Nous proposons à tous nos collaborateurs d'accéder en illimité à l'ensemble de notre catalogue de formations

    • Processus de recrutement

  • Rencontre avec le directeur de site
  • Rencontre avec un Team leader
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