Community Support Representative - Lisboa, Portugal - Uber

Uber

Empresa verificada

Lisboa, Portugal

há 4 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

About the Role
***Uber for Business (U4B) is rapidly growing and is positioned to be the next growth engine for Uber.

The Community Operations organization at Uber is responsible for delivering outstanding customer support to riders, drivers, eaters, and couriers, and Uber's Centers of Excellence (COEs) are contact management centers dedicated to making that happen 24/7.

At our COEs, we hire Community Support Representatives, Managers, and many other important roles to support business needs and continued growth.

Employees in the customer operations teams are responding to tickets submitted virtually by customers and offering in-person customer support

Ensure low to medium-complexity customer issues are resolved using procedures

Ensure high customer happiness and demonstrate empathy while solving customer concerns

May perform root cause analysis and present findings

Work on a line of business that has low ambiguity, is stable, with well-documented procedures

Be able to do a proactive phone outreach when needed

Basic Qualifications

At least 6 months of experience in retail, hospitality, or customer service in person or contact center environment
Comfortable operating in multiple modalities
German speaker
Outstanding written and verbal communication skills

Bonus points
Previous B2B experience