- Proactive analysis of occurring errors and problems in support (2nd level support)
- Creation of documents like quick-start guides, guidelines etc.
- Process elaboration for ticket reduction
- Training and customer support
- End User Feedback Management
- University degree in technical studies or similar
- Experience in IT support and ticket processing
- Experience with SQL and ServiceNow of advantage
- Fluency in English
- A highly innovative, agile and unique team with a great working culture and an employer that appreciates news initiatives and ideas
- Meal card, flex benefits, private health insurance, remote work compensation (Porto) and flex benefits, employer sponsored pension plan, gym membership and monthly vouchers (Munich)
- kununu can give you an impression of our working culture )
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IT Support Engineer - Porto, Portugal - Pixida Group
Descrição
For one of our automotive premium partners, we are looking for support in the integration of an identity access management (IAM) IT system. You will work in an international team with other technicians, engineers and managers. The aim of this project is to ensure the conversion of the individual systems of the partner and the technical support in the long term.
Tasks
Requirements
Benefits
Pixida is proud to be an Equal Opportunity Employer We are committed to a work environment that supports, inspires and respects all individuals and in which all aspects of employment are applied without discrimination. Therefore, we encourage all individuals to apply
Please provide your CV (already with certificates, employer's references, etc.). In addition, we ask you to provide information about your possible start date, salary expectations and language skills.
The Pixida Group turns digital transformation into sustainable success by combining the strengths of its members from strategy consulting to professional services to end2end products and solutions. We create customer value by developing new business strategies, innovating product portfolios, and utilizing cutting-edge technology. With experience from more than 1000 successful projects and 500 experts, we are focused on customer success and eager to shape the digital future together. The international business scope consists of eleven locations in Germany, the USA, Brazil, China and Portugal, a multinational team from more than 30 nationalities, and a well-established network of specialists and partners. Pixida's continuous success is reflected by an average growth of more than 25% per year and multiple top-class awards.
