German Customer Advisor for Financial Services - Lisboa, Portugal - Foundever

Foundever

Empresa verificada

Lisboa, Portugal

há 5 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

Come and work with us.

Do you want to offer solutions to customers with financial and credit card services?
Are you

German native or fluent with strong

English communication skills?

Looking to make your career in a multicultural environment in sunny and happy

Lisbon?

So we have the perfect opportunity for you

Your future project:
join our

German Customer Support team.

Our

client is a worldwide renowned American financial company and one of the most respected brands around the world.

As a customer service specialist in this project, your daily responsibilities will include:

Offer solutions to customers that need assistance with financial and credit card services
Provide customer service through phone communication
Enrich customer experience by listening attentively to their needs and concerns, aiming for first call resolution when possible
Build meaningful relationships, answering customers questions in a courteous, friendly, and professional manner
Meet and exceed quality goals, compliance regulations and productivity targets

To succeed in the role, you will need to have:

Native or proficient level of
German (C2)
Advanced level of English (at least C1) both verbal and written
Strong communication skills with excellent phone conversation skills, attentive listening and superior writing skills
Analytical and problem solving skills with strong attention to detail
Desire to learn and advance, be a curious investigator and problem solver
Highspeed internet access and appropriate conditions for remote work

-
Must hold EU citizenship or valid work permit for Portugal:

Benefits.

Signing bonus
Relocation package
Competitive wages
Paid professional training
Employee discounts
Private healthcare & dental insurance (after six months of employment)
Growth opportunities through various development programs
Fun and engaging companywide initiatives, including our EverBetter wellness program
Job stability
Lifelong skills and experience
Excellent work culture

Go further with Foundever
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

About Foundever
Foundever is a global leader in the customer experience (CX) industry.

With 170,000 associates across the globe, we're the team behind the best experiences for +750 of the world's leading and digital-first brands.

Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter.