- Respond to all calls, emails, and common requests for technical 1st level support
- Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
- 1st level resolution rate: 50% after 6 months, 70% after 12 months
- Follow defined work instructions and escalation processes for all possible types of incidents.
- Track all incidents in our internal incident management system.
- Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
- Input for FAQ and knowledge database.
- Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
- Willingness to work in the office and/or remote according to business needs.
- Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
- Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
- Languages: Dutch oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
- A team player who is 100% service and solutions focused
- Methodical troubleshooting skills required
- Basic knowledge of IT systems would be an advantage
- Professional experience in a customer facing position would be an advantage
- Soft skills required: Customer orientation, professional communication, able to work well in difficult situations
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Dutch Market - Lisbon, Portugal - Bosch
Descrição
Job Description
Your contribution to something big:
Qualifications
What distinguishes you:
Additional Information
What we offer you:
Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.
Success stories don ́t just happen. They are made...
Make it happen We are looking forward to your application
Usuários da profissão Dutch Market em Lisbon
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Cristiano Zwiesele do Amaral
Polyglot Content Moderator
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Cristiano Amaral
Content Moderator Dutch/German/Portuguese/French