- Customer support by phone/email in order to solve questions and doubts;
- Answering the phone in order to clarify all customer doubts/questions/requests;
- Handling and registering complaints both by phone and in writing, good argumentative power.
- Experience in contact center (preferable);
- Experience in administrative areas (preferable);
- Ability to make decisions and solve problems;
- Ability to manage stress and resilience;
- Basic notions of computers.
- Dutch (C1/C2) and English (B1)
- Rotating schedules 8h/day:
- Monday to Friday from 07:00 to 21:00
- Saturday from 08:00 to 17:00
- Sunday from 09:00 to 17:00 (part-time is also an option)
- Base Salary + Multiple Bonuses + Meal Allowance
- Hybrid working system (at least once a week at the office)
- On-site paid training for 10 days
- Direct contract with the client
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Dutch Customer Service Representative - Porto, Portugal - ADECCO RECURSOS HUMANOS
Descrição
:Do you speak Dutch? Are you interested in Customer Service? This might be the job for you
Adecco is looking for people that can join a team of skilled Dutch Customer Service representatives in Porto, providing customer support by phone, e-mail and chat ensuring high quality and customer satisfaction in Telcom.
Activities: