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    French Customer Advisor for a Video Game Brand - Lisbon, Portugal - Foundever Portugal

    Foundever Portugal
    Foundever Portugal Lisbon, Portugal

    Encontrado em: Talent PT C2 - há 1 semana

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    Tempo integral
    Descrição

    Do you want to be part of a team whose motto is Play Has No Limits?

    Are you French native or fluent with strong English communication skills?

    Looking to make your career in a multicultural environment?

    So we have the perfect opportunity for you

    Our client is a world market leader gaming brand of home video game consoles and production company.

    As a customer service specialist in this project, your daily responsibilities will include:

    • Respond efficiently and effectively to all customers' enquiries within given timescales
    • Develop and maintain a full technical knowledge of the client's products and services
    • Deal with all correspondence as requested/required
    • Accurately log all calls and in line with procedures
    • Responsibly maintain and update all job-related administrative forms
    • Be able to recognize when a problem/query should be transferred to another department or a more senior member of staff

    To succeed in the role, you will need to have:

    • Proficient level of French (C1)
    • Intermediate level of English (B1)
    • Previous experience in Customer Service preferred
    • Impeccable communication skills
    • A calm, cool and level-headed attitude in every situation
    • Excellent self-organizing skills
    • A proactive approach and willingness to work on own initiative
    • Ability to work under pressure, in order to achieve deadlines and KPI's
    • Ability to adapt to a continuously changing environment and procedures
    • Knowledge of Microsoft Office Pack (Word, Excel)
    • Must hold EU citizenship or valid work permit
    • Be a local candidate or willing to relocate to Portugal

    Benefits.

    • Signing bonus
    • Relocation package
    • Competitive wages
    • Paid professional training
    • Employee discounts
    • Private healthcare & dental insurance (after six months of employment)
    • Growth opportunities through various development programs
    • Fun and engaging company-wide initiatives, including our EverBetter wellness program
    • Job stability
    • Life-long skills and experience
    • Excellent work culture

    Go further with FoundeverTM

    We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

    Apply today

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