- Customer Support: Respond promptly to customer inquiries via email, chat, or phone, addressing concerns and providing solutions with empathy and professionalism.
- Order Management: Assist customers with order placement, tracking, and returns, ensuring a seamless shopping experience from start to finish.
- Product Knowledge: Develop a deep understanding of our product offerings, including features, specifications, and pricing, to effectively assist customers in their purchasing decisions.
- Issue Resolution: Proactively identify and resolve customer issues, escalating complex cases to appropriate teams when necessary, to uphold our commitment to customer satisfaction.
- Feedback Management: Collect and analyze customer feedback to identify trends and areas for improvement, collaborating with internal teams to implement enhancements that drive customer loyalty and retention.
- Fluency in German (both written and spoken).
- Strong communication skills and a customer-centric approach.
- While prior experience in customer service is beneficial, we welcome individuals with a passion for delivering exceptional customer experiences.
- Remote Work Opportunity: Enjoy the flexibility of working remotely from Portugal, allowing you to balance work and personal commitments with ease.
- Competitive Compensation: Receive a competitive salary that recognizes your contributions and dedication to providing outstanding customer service.
- Health and Life Insurance: Access comprehensive health and life insurance coverage, providing peace of mind for you and your loved ones.
- Dynamic Work Environment: Be part of a dynamic and collaborative team that values innovation, creativity, and continuous improvement.
- Career Development: Explore opportunities for professional growth and advancement within the thriving ecommerce industry.
- Global Impact: Contribute to shaping the future of online shopping experiences for customers worldwide, making a meaningful impact in the digital marketplace.
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German Speaking Customer Advisor - Lisbon, Portugal - Cross Border Talents
Descrição
Are you fluent in German and passionate about delivering exceptional customer service? Join us as a Remote German-Speaking Customer Advisor, where you'll play a pivotal role in shaping ecommerce experiences for our global clientele. This exciting opportunity offers competitive compensation, along with comprehensive health and life insurance benefits.
About Us: As pioneers in the ecommerce industry, we're committed to providing seamless shopping experiences that delight our customers. Our Portugal-based team thrives on innovation and collaboration, driving forward our mission to redefine online shopping standards.
Position Overview: As a Remote German-Speaking Customer Advisor, you'll be the voice of our brand, providing support and assistance to our German-speaking customers across various ecommerce platforms. From resolving inquiries to enhancing overall satisfaction, your role will be essential in fostering lasting relationships with our valued clientele.
Key Responsibilities:
Qualifications:
Perks:
Why Join Us:
Ready to embark on a rewarding career journey with us? We're excited to welcome you to our team Submit your application today, including your resume
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