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    Junior Lifestyle Manager - Lisbon, Portugal - Quintessentially

    Quintessentially
    Quintessentially Lisbon, Portugal

    há 1 semana

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    Descrição

    Quintessentially Portugal is currently looking for a full time Lifestyle Manager to our office in Lisbon, who will be required to provide a high-end service to all clients.

    DUTIES & RESPONSIBILITIES:

    Junior Lifestyle Manager duties to include, but not limited to:

  • Provide lifestyle management services for the world's most discerning people, through specialist advice and knowledge, insider access and exclusive privileges, enabling everything from everyday needs to life's defining moments
  • Promote luxurious experiences and long-lasting memories
  • Ensure that the highest level of client experience is delivered
  • Assist Members (clients) in day-to-day life needs (lifestyle or business-related) – Travel, Restaurants, Events, Education, Real Estate, Wine, Art, Personal Shopping, Health, Entertainment, etc.
  • Promote up-selling
  • Embody company values (full-time ambassador)
  • Upload information to database CRM system
  • Update data and requests on CRM system
  • Assist with content management and active content search
  • Dealing with difficult situations and guest satisfaction

    • SKILLS REQUIRED:

  • Passionate about providing excellent customer service at all times
  • Perception to feel different levels of satisfaction within different types of persons
  • Clear understanding of privacy and discretion
  • Sensibility to understand clients needs and create profound and trustable relationships
  • Background in hospitality, customer service, personal assistance, luxury travel and leisure is a plus
  • Excellent written and oral communication
  • Fluent in Portuguese and English. French is a plus
  • Polite and professional conduct, excellent interpersonal skills
  • A proactive attitude (must take initiative) with an ability to effectively and creatively solve problems
  • Mature approach, dedicated, and committed with a strong drive
  • Independent
  • The ability to manage time exceptionally, excellent organizational skills
  • Diplomatic skills, general knowledge and open mind towards other cultures
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