German-speaking B2B Customer Advisor for Microsoft - Lisboa, Portugal - City Job Offers

City Job Offers

Empresa verificada

Lisboa, Portugal

há 5 dias

Postado por:

João Santos

Recrutador de beBee

Descrição

German-speaking B2B Customer Advisor for Microsoft Lisbon:

Do you speak German and you are looking to start a career in the tech industry? Great We are in search of German proficient speakers to provide B2B Customer Support for Microsoft Portugal.

Empower your digital skills while gaining a privileged know-how of the market with this Job Offer

Microsoft SMB Store Customer Advisor with
German (Lisbon based):

The company:

Your opportunity:

Experience the world of Microsoft from another side and help its corporate customers with their business concerns. Join the Lisbon contact center and work for the #1 with global career progression.

The role:

As a German-speaking B2B Customer Advisor, you will support Microsoft corporate clients via telephone and written customer advice, acting as SMB Store Advocate.

This is your new job in Lisbon if

You have a proficient level of German and you are fluent in English (oral and written)
You have great communication skills, coupled with empathy
You are able to work for the project from Monday to Friday between 08.00am and 05.00pm on a shift system. Weekends are always free
You are EU resident or you have a valid work permit

**Previous experience in Customer Service is a plus

Your day to day at work:

Contact with corporate clients by telephone (80% inbound and 20% outbound calls), as well as via online chat
Support corporate customers, mainly small and mediumsized companies from the areas of health care, industry, administration, trade, finance and education
Provide customeroriented solutions for all inquiries, with a focus on Microsoft Surface and Hololens product lines
Assist with product information, price information and discounts
Complete orders and sales on the phone
Continuous contact with existing customers for possible optimizations and updates

Keywords to success in B2B Customer Support:

Positive
Cando attitude
Problemsolver
Customeroriented
Digital mindset

Benefits:

Intensive training focused in software systems for electronic data processing, comprehensive product training and customer relationship management
Fixedterm, renewable employment contract with an initial duration of 12 months with subsequent extension for a further 12 months
Possibility of permanent employment after 24 months