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    It Operations, Senior Manager - Porto, Portugal - Grabjobs Portugal

    Grabjobs Portugal
    Grabjobs Portugal Porto, Portugal

    há 2 dias

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    We are in need of an analytical IT Operations, Senior Manager to join our high calibre team at in Porto.

    Growing your career as a Full Time IT Operations, Senior Manager is an unparalleled opportunity to develop indispensable skills.
    If you are strong in presentation, problem-solving and have the right drive for the job, then apply for the position of IT Operations, Senior Manager at today

    IT Operations, Senior Manager page is loaded IT Operations, Senior Manager Apply locations Porto time type Full time posted on Posted Yesterday job requisition id R004939 About Us Elementis is a global specialty chemical company, with 1,300 employees operating 17 manufacturing sites across the globe.

    At Elementis, we bring a distinctive combination of expertise, innovation, and teamwork to every formulation challenge.

    We create high-value specialty additives that enhance the performance of our customers' products and make a positive change in the world.

    Combining our leading positions in the science of materials flow, surface modification, and formulation with access to unique natural materials, Elementis delivers unique chemistry, sustainable solutions to customers in a wide range of markets, including cosmetics, anti-perspirants, decorative and industrial coatings, automotive and ceramics.

    Job Description Summary
    The Operations Senior Manager leads and drives the delivery of IT service and infrastructure for Elementis.

    Role is responsible for breadth of IT operations and services across Elementis' international operations that include the US, UK, EU, Brazil, Taiwan and China.

    The role is responsible for strategic vision and roadmap planning of IT operations so they are maintained and developing in line with Elementis business strategy.

    Job Description Position in Organization Reports to IT Director

    Direct Reports:
    This role has 8 direct reports based across Europe, Asia and Americas.


    Department:
    IT Operations

    Responsibilities The Operations Senior Manager is responsible for overseeing the Elementis network, server infrastructure and IT systems. This role entails ensuring their security, performance and maintenance, as well as delivering IT services to all internal users.

    • Leadership

    You lead, coordinate and supervise the work of IT operations team providing them with guidance, feedback, and training and fostering a culture of collaboration and teamwork.


    • IT operations vision and policies
    You develop and maintain IT service and practices to manage, control and secure the IT operations.
    You develop roadmap plans for maintenance, enhancement, optimisation and take-on of new business systems. This aligns IT operations with current and future business requirements and goals.
    You evaluate risks and mitigations and develop resilience, recovery, backup and disaster recovery processes and plans.

    • Operational direction
    You supervise daily operations of networks and infrastructure.

    You assess system performance and recommend, justify and implement improvements including managing installations, upgrades and configurations of hardware and software.

    You implement the security of the entire IT environment from network, data and storage and communication systems to end user devices and manage system security operations.

    You manage relevant IT budgets, forecasting and ensure cost-effectiveness is maintained.

    A short-term priority is to establish the new Elementis Support & Technology Hub in Porto, which includes the fit-out of the facility, provision of devices, computers, network infrastructure, storage, and communication services.

    Following this setup, the focus shifts to monitoring IT service quality, security, and performance, ensuring the Hub is fully operational and ready to support new starters.

    You lead and participate in other IT and Elementis projects as needed to deliver the business goals.

    • Managing external services and parties
    You assess and purchase new and replacement services, hardware, services and licenses.
    You optimise and manage contracts with vendors, service providers and software licenses.

    You oversee service level agreements, key performance indicators, and metrics to ensure that service partners adhere to their contractual obligations.


    • User service management
    You ensure that the IT service provided by your team to Elementis users is to the agreed standard.

    You establish and monitor internal service level agreements, key performance indicators and metrics to measure and manage the performance and quality of IT services.

    You identify and resolve issues or problems that may affect the delivery or quality of IT services, such as troubleshooting, support, maintenance, or security incidents.

    You act as Incident manager in the event of service interruptions and threat incidents.

    Best practice and compliance:
    You ensure that IT activities are within the limits of good practice and applicable regulations.
    You keep up to date with the latest IT trends, developments, and best practices.
    You ensure data is handled, transferred, or processed according to secure, legal and company guidelines.

    Decision making The role is the Elementis authority on IT operations and the primary decision-maker on operational strategy, operating model and practice.

    This role has autonomy to manage the budget allocated to IT operations, including approving POs.
    This role also selects and procures the IT services, devices, infrastructure hardware, software and licenses.

    Additional Job Description Job Competencies User-orientated: building strong relationships and delivering user-centric solutions is critical to providing an IT service that meets agreed standards and user expectations.

    Effective communication with stakeholders, including senior management, vendors, and users, using both written and verbal approaches is crucial in all aspects of this role, especially within a global organization.

    Planning, prioritizing and aligning IT operational activity and projects with the goals of Elementis is key to optimizing resources to deliver business needs.

    In this regards, strong organizational skills are essential.

    Optimizes work processes:

    knowing the most effective and efficient workflow for getting things done is key to making the most of tight resources; with a focus on continuous improvement.

    Consistently focusing on driving results holding oneself accountable for the IT service and team performance. Strong problem-solving aptitude is critical to address the daily situations that an IT service encounters.

    Building effective teams:
    This role will have to bring together service analysts and technical managers located globally to effectively operate as one team and meet Elementis's needs
    Technical Knowledge and Skills Principal competence is technical expertise of infrastructure, operations and service management.

    Project management is a key competence for an IT role to ensure activity and projects are delivered on time and on budget, and stakeholder expectations are managed.

    Experience with IT system installation, configuration and analysis.
    Knowledge of security and data protection operations and legislation (e.g. GDPR).

    Position Requirements Education:
    Computer science, Information Systems or similar degree / professional qualification would be an advantage.

    Experience : 10+ Years of experience in an IT Operations Manager role or similar managerial role with demonstrable experience on IT service and infrastructure.


    IT Skills :
    Excellence in infrastructure, operations and service management.

    Language Skills :
    Verbal and written fluency in English.

    Working arrangements:
    The role is based at the Porto Hub.

    Traveling required :
    Occasional travel to other Elementis sites as required.

    Similar Jobs (1) Information Security Manager locations Porto time type Full time posted on Posted Yesterday Welcome Our people are the core of Elementis.

    As a vital part of both our global

    organization and our local teams, everyone's contributions are valued, our work makes an impact, and we are challenged to learn and grow.

    Together, guided by our Values, we create a safe, supportive, and inclusive environment for each other, deliver value for our customers, and drive sustainable growth for our company.

    We encourage our people to develop their expertise and expand their skills, so we can all confidently create value in everything we do.

    We are reliable, knowledgeable partners and problem-solvers who guide our customers—and each other—to the right solutions. We seek out better ways of working and share ideas for continually improving. And we do it all in an environment characterized by safety, trust, and above all—teamwork.

    The inclusive, supportive, and collaborative culture we cultivate connects us, makes us feel our contributions are recognized and valued, and encourages us to be and do our best.

    What can you expect? The steps in our recruitment process are as following:

    Welcome meeting with a recruiter where you can learn more about the position and working at Elementis. We will ask you questions about your background and preferences to make sure the postions fits well.
    2nd interview with the hiring manager and/or someone from the team
    3rd Interview with someone from the team and/or HR

    For senior positions , you are asked to take an assessment and you will have a 3rd interview to discuss the results.

    #J-18808-Ljbffr
    Benefits of working as a IT Operations, Senior Manager in Porto:

    • Unlimited Growth Potential
    • Opportunities to grow
    • Competitive salary
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