Manager, Product Consulting - Lisbon, Portugal
há 3 semanas
Job summary
The Product Consulting Group (PCG) is the first point of contact for our clients, providing comprehensive support to help end users efficiently navigate and utilize our platform. PCG handles day-to-day platform support, coordinates with internal teams to resolve complex issues, and plays a critical role in onboarding new clients and users.Responsibilities
- Act as the primary point of contact for designated clients, ensuring effective query resolution and maintaining high client satisfaction.
- Serve as a Subject Matter Expert (SME) for assigned product areas and asset classes, providing specialized guidance to clients and internal teams.
- Provide first-level escalation support for client issues...
Descrição do trabalho
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