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Fiorella Frugoli

Fiorella Frugoli

Customer service professional | Psychologist
Lisbon, Lisboa

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Sobre Fiorella Frugoli:

I am a motivated and professional woman. Versatile when working in a multicultural environment and teams. Proactive and team- player, with a positive attitude and efficiency when working under pressure.

I'm passionate about aviation industry, with 5 years experience as flight attendant in Emirates Airlines, and currently working for easyJet. I have my wings off, however still enjoying the world of aviation while working as a Customer Advisor for the Legal Department. My main role is to provide facts to support ideas, while having an strong
knowledge of Company's processes, needs and resources, in order to defend the Company position through different claims. 

I manage to achieve and  even exceed monthly targets, increasing my productivity and supporting my colleagues as well,  sharing the knowledge in aviation and the Company processes. As a team player, I try that all the Spanish market team reach the targets.
 

Experiência

CUSTOMER ADVISOR for easyJet legal department |
-Analyze the customer's legal representative needs and adapt the argumentation in consequence while defending cases.
Provide facts to support ideas, while having an strong knowledge of Company's processes, needs and resources.
- Meet expressed requests or needs by providing a fast and effective response. Following time deadlines

FLIGHT ATTENDANT -Cabin Supervisor EMIRATES AIRLINES / 
-Responsible for ensuring effective and professional teamwork, based on great communication, clear knowledge of the Company's procedures and rules, with regard to safety, medical procedures on-board and customer service.
-Ability to provide efficient and quick responses under high stress situations.
-Handling of safety/incidents reports onboard.
-Professionally Interacted with high profile clientele.

Educação

BACHELORS DEGREE IN PSYCHOLOGY. 2015. University of Buenos Aires , Argentina
TEFL CERTIFICATE - 120 hours course
TEFL CERTIFICATE- 30 hours Advanced grammar for English

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