Navendu Sinha

I am a charismatic, experienced customer focus professional whose passion is to be part of this industry which shows many moments to rejoice as well as learn every day something new and different. Handle challenges which arise in seconds and solve them by bringing smiles to both customers and employees. 

I have been part of many such organizations where growth and development were always hands in hand and it made me deliver results in many ways such as training of an employee to deliver, and managing events which bring us fame. I feel I can deliver results and understand the current challenges and come out successful. 

My strengths have been Operations, F&B , Front of House, Recruitment, Budgets, P&L etc. 

Thanking you 

Navendu SINHA 

Deputy General Manager Operations, March 2014 to March 2016(Bahrain), 

April 2016-March 2019(UAE)

Responsibilities

• Complete Operational control 
• Upgrading all facilities to uplift the revenue parameters, Increasing guest satisfaction index 
• Pre-opened of 15nos units  providing 7Star facilities using AMEX and CRESTRON as well as 7 Star Amenities 
• All Areas were upgraded in regards to Standards, Service as well as FF&E
• All Purchases were of 7 Star Standards
• Strong Man Management style focusing on customer satisfaction, customer service enhancement
• Cost Control measures were introduced to reduce cost
• Streamlined  Budgets to meet the set goals and revenue achieveents
• Streamline the operations by ensuring that 7 star standard are followed all across the division 
• Ensure that all Operating procedures are up to date 
• All Project related work was always approved by me and coordinated with 3rd party contractors and Budget allocation 
• Purchases, Recruitment, Leave allocation, Increments, Appraisals were all carried out by me. 
• Upgrading of area within property was planned and executed with budgetary allocation 

Monthly P&L Report was generated as well as Monthly progress report

Key Contributions:

• Set benchmark for excellence and improved productivity through execution of auditing procedures, HACCAP plans, and regular training sessions.
• Ensured optimal operative condition of premises during special events with aim of achieving business success and profitability.
• 7 star luxury amenities and upgraded facilities and led complex maintenance to obtain optimum service efficiency.
• Delivered budgetary goals by refining purchase process, controlling expenses, and applying FIFO & FFE items.

Corporate GM, Jun 2011 to Nov 2013

Responsibilities

• Preparation of yearly budgets with Corporate Sales and Marketing 
• P&L Review 
• Auditing of Property for further development to enhance revenue or property look 
• Owner Meeting to discuss P&L review as well as plan for revenue increment 
• Auditing of work flow and processes 
• Suppliers meeting to regulate inventory and set price points for coming year 
• Yearly Training calendar for Corporate Office 
• Reviewing of Unit Training Calendars and Promotions 
• Meeting with Sales and Marketing team to understand the missed opportunities and to set strategies to execute plans to capture the market

Key Contributions:

• Exceeded set targets by prospecting to generate leads, converting prospects into customers, and generating profitable new business.
• Maximised revenue streams by maintaining up-to-date knowledge of local market and up-selling of services to new and existing customers.
• Propelled customer satisfaction index score and increased occupancy by delivering 90+% satisfaction rating and managing expansion requirements.
• Upgraded CRM throughout sales process to develop existing customer relations and retain client at profitable margin.

Executive Assistant Manager Operations , August 2009 to May 2011

Responsibilities

• Defined policies, operating procedures, work schedules, and regulations while spearheading team of 130 members. 
• Administered selection, purchasing, storage, inventory, maintenance, and usage of supplies and equipment.
• Bridged communication gap between all operating departments to assure smooth execution of assigned duties. 
• Encouraged continued growth and profitability by establishing plans of integrity, recruiting staff, and providing on job training.

Key Contributions:

• Gauged existing procedures and created new service techniques to improve guest patronage and maximise satisfaction at minimum operating costs.
• Achieved quality and standards of service by resolving guest complaints and attaining maximum results.

November 2007 to June 2009

Area General Manager Operations 

Responsibilities

• Design strategies to ensure total guest satisfaction. Develop an annual business plan.
• Ensure highest standards of professional services to customers.
• Initiate cost effective controls and revenue management techniques.
• Prepare, review and assess monthly or periodic financial statements.
• Develop strategies for organizing, staffing, planning and executing functionalities.
• Provide training in delivering care that meets the best standards and practices.
• Develop day-to-day operations and functions of ensuring total guest satisfaction.

Key Contributions:

• Boosted financial performance by upholding quality standards, providing outstanding service, and receiving high marks during guest reviews. Create brand image in the market
• Aligned performance with budgeted revenue, RevPAR Index, profit, flow through, guest satisfaction, and quality assurance scores as per associate handbook policies.

October 2006-Sept 2007 , Senior Manager Operations 

• Supervise operation 
• Monitor and ensure fulfillment of company’s specified projects and maintain regulatory board of Public Health department for better output.
• Develop and ensure proper monitoring of supply units using subsidiary wings.
• Administer all facilities and ensure optimal cleanliness and safety procedures in efficient working.
• Assist various departments in selection process and provide guidance to staff members according to company’s rules.
• Monitor all local sanitation and healthcare systems to satisfy customers.
• Maintain an inventory
• Analyze and utilize various management tools and its efficiency

March 2004-October 2006 Group Operations Manager, Dubai, UAE

Responsibilities

• Coordinate daily Front of the House and Back of the House operations
• Deliver superior service and maximize customer satisfaction
• Respond efficiently and accurately to customer complaints
• Regularly review product quality and research new vendors. Organize and supervise shifts
• Appraise staff performance and provide feedback to improve productivity
• Estimate inventory requirement based on par stock levels and utilizaiton 
• Ensure compliance with sanitation and safety regulations

August 2001- August 2003, Operations Manager, Maldives

October 1994- June 2001, Junior Assistant Operations Manager, Botswana, SA

Education

1991-1994 - Diploma in Hotel and Hospitality Management - “Les Roches” Hotel Management School, Switzerland