Sandra Jelen

Service minded and highly committed professional with international working experience. A native to a dynamic and fast-paced working environment who is proficient in managing projects while keeping the big picture in mind. Strong communications skills supported with attention to detail and strategic thinking.

Customer Experience Associate at Accenture  | Lisbon, Portugal 

Aug 2022 – Dec 2022
Ensuring excellent customer experience for B2B market for a global renowned browser. The job included customer guidance for a complex, multilayered and ever-changing product with main focus on quality and compliance.
 

Project Manager at Amidas d.o.o.  | Ljubljana, Slovenia 

Jan 2019 – Jul 2022
Managing short and long term translation projects while navigating multiple international vendors and clients. The main focus besides time and resource management is impeccable vendor and customer relations that help sustain smooth operations.
 

Regional Trainer at L’Oréal Luxe Travel Retail | Helsinki, Finland

Mar 2016 – Dec 2018
Delivering and adapting the L’Oréal Luxe TR global retail education strategy for sales representatives and staff in the Scandinavian zone with a focus on the Ferries business. Besides ensuring the uncompromised brand image of 11 and later on 20 brands this independent position involves extensive traveling, time, event, public speaking and people management skills.
 

Lancôme Beauty Advisor at Travel Retail Norway | Gardermoen, Norway

Jan 2015 – Mar 2016
Sales representative and official Lancôme makeup specialist within the L'Oréal Luxe Group for Lancôme skincare, cosmetics and
fragrances.
 

BSc Communicology in MarCom & PR 2010-2013 UNIVERSITY OF LJUBLJANA, SLOVENIA 

Erasmus Exchange Programme - MSc Marketing, Economics & Management 2012-2013 UNIVERSITÁ DELLA SVIZZERA ITALLIANA, SWITZERLAND