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    German Customer Protection Agent - Lisboa, Portugal - Adecco Recursos Humanos

    Adecco Recursos Humanos
    Adecco Recursos Humanos Lisboa, Portugal

    há 2 dias

    Adecco Recursos Humanos background
    Descrição

    Are you a German and English speaker looking for a new professional challenge in sunny Lisbon, for an international Sports client? Your purpose: Purpose of Role: Responsible for the day-to-day management of the operations to ensure delivery of service within the agreed quantitative and qualitative standards with focus on team performance, customer satisfaction and timely resolutions.


    The role in a nutshell:
    The Risk Associate works in the Risk Management & Credit Team in the Transaction Services department at Entain. The teams overarching aim is to catch and prevent fraud at our gaming websites.


    Requirements:
    Maintain agreed service levels for the DE labels; Support the DE hotline; Liaise with players on account related issues, resolving problems and ensuring high levels of customer care; Handle customer documents as part of the KYC or risk prevention flow; Review customer withdrawals within the agreed time frames; Perform overall review of accounts as part of withdrawal approval and/or fraud prevention procedures; Analyze customer deposits and account categories, to prevent fraud, correct errors and resolve problems; Analyze records of Affiliate accounts, to ascertain whether there are any irregularities; Suggest improvements to procedures and systems, in the interests of fraud prevention and customer care; Investigate financial irregularities on accounts; Work with colleagues in other departments to resolve account-related issues and prevent fraud; Help maintain quality control and customer care through analysis of player contact; Investigate risk issues relating to third party processors; Check gaming history


    We offer:

    • Direct and permanent contract with the final client;
    • Great work/salary conditions;
    • MON-SUN, rotative 8h/day from 7h 22h; 2 days at home and 3 at the office per week (Parque das Nações). If you have what it takes for the role, game on
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