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    Customer Success Specialist - Porto, Portugal - EGOR

    EGOR
    EGOR Porto, Portugal

    há 1 semana

    Default job background
    Tempo integral
    Descrição

    EMPRESA
    Empresa do setor das utilities integrada em grupo internacional com elevado expertise na sua área de atuação.

    CANDIDATO
    O profissional a admitir será responsável por:

    Desenvolver, implementar e gerir ferramentas e processos de forma a melhorar os processos de atendimento ao cliente junto do centro de atendimento;
    Trabalhar com equipas multifuncionais para desenvolver e implementar soluções que melhorem a prestação de serviços;

    Realizar análises e relatórios regulares de forma a acompanhar a eficácia das ferramentas implementadas, bem como identificar áreas de melhoria.


    PERFIL
    Licenciatura na área de Engenharia;
    Experiência mínima de 4 anos de experiência em função semelhante;
    Experiência em serviço ao cliente ou melhoria contínua;
    Experiência no desenvolvimento e implementação de ferramentas e processos de melhoria do serviço de atendimento ao cliente;
    Domínio de ferramentas de serviço como chatbots, software de atendimento, APIs, Powerapps, ferramentas de Speechtotext, IA e Outsystems;
    Bons conhecimentos da língua inglesa.


    Excelente oportunidade de integração em projeto consistente e de crescimento, com boas condições de trabalho e de remuneração, em empresa de referência no seu setor.

    EGOR Recrutamento & Seleção PORTO
    Success Through People
    Os candidatos considerados serão contactados no prazo máximo de 10 dias úteis.

    Clique aqui para se candidatar:
    :35:57


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