- Works closely with Quality Assurance Leaders to aggregate, prioritize, and report top issues impacting decision accuracy for its market and workflow
- As new Content Policies are developed and prototyped, provides details to local teams around the impact of the policy change on the team's current work.
- Delivers "on-spot" training to auditors on new or changing Content Policies as well as "refresher" trainings on existing Content Policy
- Audits decision accuracy and actively reviews decision accuracy audits to ensure consistency and alignment with internal standards and policies
- Manages investigations of escalations of inaccurate decisions to understand the root cause(s), especially in cases where policies are new, the content is ambiguous, or the decision has an outsized impact if incorrect
- Mentors' agents on the use of quality tools and systems
- Develops process documentation and aggregates feedback about the functionality of quality tools
- Fluency in English and Norwegian (ideally native);
- Experience in Quality Analyst role (at least 1 year in BPO environment);
- Demonstrated capacity for critical thinking, analysis and attention to detail;
- Strong work ethic, with the ability to work well both independently and within the context of a larger team-oriented environment;
- Technologically savvy - ability to learn, retain and apply large amounts of product, process, policy and with
- Pleasant and inspiring working atmosphere;
- Competitive salary + annual bonus + language bonus
- Private health insurance
- Opportunity to be part of a rapidly expanding global organization;
- New office facilities in a convenient location in Lisbon;
- Training & development opportunities;
- Relocation allowance & relocation support (For candidates moving from abroad).
-
Customer Service for Online Video Platform
há 1 semana
Blu Selection Lisboa, PortugalQualität und Service sind in der heutigen Welt das A und O, wenn Unternehmen wettbewerbsfähig bleiben wollen.Diese berühmte Online-Videoplattform sucht dich, um ihr Team von Kundendienstspezialisten in Lissabon zu verstärken · Aufgaben · Deine Aufgaben und dein Einfluss als Kunde ...
-
Support for Big Video Platform
há 1 semana
Nordic Jobs Worldwide Lisboa, PortugalPosted 14 December 2021 · LocationLisbon · DisciplineCustomer Service · Reference34720 · Alrik Hoffmann · Embrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line fo ...
-
Blu Selection Lisboa, PortugalKwaliteit en service is waar het in de wereld van vandaag allemaal om draait voor bedrijven om concurrerend te blijven. Dit beroemde online videoplatform is op zoek naar jou om hun team van klantenservicespecialisten in Lissabon te versterken · Jouw verantwoordelijkheden en impac ...
-
Blu Selection Lisboa, Portugal\+++ Solliciteer alleen als je in het bezit bent van het EU-burgerschap of een geldige werkvergunning voor Portugal+++ · Kwaliteit en service is waar het in de wereld van vandaag allemaal om draait voor bedrijven om concurrerend te blijven. Dit beroemde online videoplatform is op ...
-
Blu Selection Lisboa, PortugalKwaliteit en service is waar het in de wereld van vandaag allemaal om draait voor bedrijven om concurrerend te blijven. Dit beroemde online videoplatform is op zoek naar jou om hun team van klantenservicespecialisten in Lissabon te versterken. · Tasks · Jouw verantwoordelijkheden ...
-
Blu Selection Lisboa, PortugalQuality and Service are what itÇs all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join its customer service specialist team in Lisbon · Tasks · Your responsibilities and impact as a Customer Service Agent wil ...
-
Customer Service for Online Video Platform
há 1 semana
Blu Selection Lisboa, PortugalQuality and Service is what is all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon · **Your responsibilities and impact as a Customer Service Agent will be**: ...
-
Blu Selection Lisboa, PortugalQuality and Service is what is all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon · Tasks · Your responsibilities and impact as a Customer Service Agent will ...
-
B2b Sales Representative- Video Platform
há 1 semana
Get The Job Lisboa, PortugalFounded in 2016, Get the Job recruits and selects the best talent for the best and most interesting Companies. · **Challenge**: Our client has more than 40 years of experience in connecting brands to customers and has become the most trusted provider of outsourcing and is current ...
-
Blu Selection Lisboa, PortugalQuality and Service are what is all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon · Tasks · Your responsibilities and impact as a Customer Service Agent wil ...
-
Blu Selection Lisboa, PortugalQuality and Service is what is all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon · Tasks · Your responsibilities and impact as a Customer Service Agent will ...
-
Blu Selection Lisboa, PortugalQuality and Service is what is all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon · - What should you expect from living in Lisbon? · - A colourful city view ...
-
Blu Selection Lisboa, PortugalQuality and Service is what is all about in today's world for companies to remain competitive. This famous online video platform is looking for you to join their customer service specialist team in Lisbon · - What should you expect from living in Lisbon? · - A colourful city view ...
-
Customer Support for Online Video Platform
há 1 semana
Cognizant Technology Solutions Lisboa, PortugalEmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
-
Blu Selection Lisboa, PortugalTasks · Your responsibilities and impact as a Customer Service Agent will be: · - Helping users with any questions related to their accounts, the platform in general, etc; · - Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience ...
-
B2b Sales Representative- Video Platform
há 1 semana
Get The Job Lisboa, PortugalDo you know that feeling when you're having a bad day and all you're craving is your favorite food but the restaurant is so far away and, honestly, you can't be bothered? · We all know that at the moment we have alternatives to the scenarios where we either try to compensate for ...
-
Customer Support for Online Video Platform
há 1 semana
Cognizant Technology Solutions Lisboa, PortugalEmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
-
Customer Support for Online Video Platform
há 1 semana
Cognizant Technology Solutions Lisboa, PortugalEmbrace the future · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world. · You will be part of a mul ...
-
IT Jobs Worldwide Lisboa, PortugalSwedish speaking support for big video platform in Lisbon, Portugal · **Job details**: · **Location** · Lisbon · **Discipline** · - Customer Service**Reference** · 34723 · **Contact Name** · Viktor Söderström · **Job description**: · Jobba för världens största streamingtjänst i L ...
-
Work International Lisboa, PortugalCurrently looking for Swedish-speaking Customer Support Agents for an Online Video Platform in Portugal (Lisbon). · **EMBRACE THE FUTURE** · Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a s ...
Norwegian Quality Analyst for Online Video Platform - Lisbon, Portugal - Cross Border Talents
Descrição
Our client is one of the world's leading professional services companies, transforming clients' business, operating and technology models for the digital era.
Responsibilities
Requirements
Benefits
Usuários da profissão Norwegian Quality Analyst for Online Video Platform em Lisbon
-
Eduardo Santos
Marketing | Business Intelligence