- Being a mentor and presenting product/service information to the customers
- Providing the best possible answers and solutions to questions and concerns from customers in the way you are the most confident with: over the phone, via e mail or social media
- Delivering calm and resourceful troubleshooting for customer queries regarding their customer experience
- Being in contact with other departments and redirecting related cases and issues to responsible departments
- Ensuring and participating in the success of your department.
- A native level of German and a good level of English
- Enthusiasm/willingness to learn about technical products
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skillful at communicating with people
- Being energetic, innovative and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required).
- Type of contract: yearly or 6 months contracts, renewable
- Working hours: 40h/week, in rotative shifts (5days/week, 8h/day from 7 AM 7 PM)
- Salary conditions (*) – 2 options
- Including free accommodation (shared flat, all bills included): 950€ – 1.000€ gross/month (based on level of experience
- Reimbursement of your initial flight
- Airport pick up
- Yearly two way flight ticket back to your home country (within the EU)
- Help in paperwork, opening bank account, etc.
- Private health insurance included from first day of contract signature
- Free Portuguese lessons, cooking classes, sport activities and social events organized by the company
- Real career opportunities in different career paths
- A native level of German and a good level of English
- Enthusiasm/willigness to learn about technical products
- Knowledge of the value and impact that a good customer experience can create
- Being an attentive listener, comfortable and skilful at communicating with people
- Being energetic, innovative and working proactively at a fast pace
- Excitement about intercultural communication and the expatriate lifestyle
- Living in or willing to relocate to Lisbon for an international career and life experience
- Having a valid Portuguese work permit (required).
- A colorful city view and a rich cultural history
- Pros of living in a European capital on a budget
- Delicious Portuguese cuisine and famous café culture
- Friendly people, good vibes and a happy go lucky urban life
- Warm climate all year and a sunny beach life next to the Atlantic
- A large English speaking local community and international environment
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Customer Service for Electronic Devices - Lisbon, Portugal - portugalbs
Descrição
Today, working for technology brands rimes with passion, energy and innovative spirit. This sounds like you? Check this out and you might soon join their international office in LisbonFrom mobile phones to laptops and domestic gadgets - this international giant is providing everything to make us better connected and our lifes easier.
Are you ready to join a brand which strive every day to revolutionize the world?Your responsibilities and impact as a Technical Support Agent will be:
Quality and Service is what is all about in today's world for companies to remain competitive
Your tasks will include:
For international candidates:
Your Future Company:
Located in Lisbon, you will find a company that takes care of you from your career development, language skills, and accommodation to your social integration.
Your prospective new employer is a multinational organisation that has been acknowledged as one of the best sales and customer service solutions provider companies in the world.
Are you ready to be an added value to their international team including talents from more than 80 nationalities all over the world? Because they are looking for youSkills, qualifications and interests you need to succeed in this role:
Is this project not the best fit for you? Feel free to check our other opportunities for German speakers in Portugal or send us your CV to be considered for other projects or future opportunities.