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    Customer Support for Online Video Platform - Lisbon, Portugal - Cognizant

    Cognizant
    Cognizant Lisbon, Portugal

    há 1 semana

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    Tempo integral
    Descrição

    Embrace the future

    Recently, we have seen streaming companies and websites taking viewers from classical TV into new services and devices. This project is a support line for one of these services - the best-loved video streaming website in the world.

    You will be part of a multicultural team based in Lisbon, where you will provide outstanding multi-channel support to users of the service.

    You can see the details below and we would be happy to address any questions you might have.

    REQUIREMENTS

  • At least 12 months of direct customer service experience required, preferably in contact centers in a B2C and/or B2B environment
  • Good communication skills, both verbal and oral
  • Native Italian level written and spoken communication skills
  • Minimum B2 Level English Spoken and Written
  • European Nationality or Portuguese Work Permit
  • Proactive attitude and strong team-spirit
  • Be organized and able to learn new processes, concepts, and skills as well as being able to understand that an operation is an ever-changing organism
  • Strong attention to detail and a desire to deliver accurately, efficiently and to a high standard
  • Ability to handle not only to handle customers emotions, but also being able to empathize with the client's case
  • Openness to work flexible hours as required (may include evenings, weekends and/or holidays) / Shifts: 8AM to 8M / Monday to Sunday

    • RESPONSIBILITIES

  • You will be answering to the customers queries via phone, e-mail or chat, identifying the client's problem; troubleshooting them to find the solution; documenting each action you take and categorizing cases and possible bugs, so that our client's engineering team to address them as a bunch
  • Provide general and technical support to customers who use any of our client's paid products
  • Escalate complex problems according to defined procedures

    • OUR OFFER

  • Pleasant and inspiring working atmosphere
  • Opportunity to be part of a rapidly expanding global organization with irreproachable reputation
  • Professional development and clear career path
  • Training & development opportunities
  • Competitive salary & relocation allowance*

    • *Relocation applicable only for international candidates joining us from abroad.

    Employee Status : Full Time Employee

    Shift : Day Job

    Travel : No

    Job Posting : Apr

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