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    Spanish Market - Lisbon, Portugal - Bosch

    Bosch
    Bosch Lisbon, Portugal

    há 1 semana

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    Tempo integral
    Descrição

    Job Description

    Your contribution to something big:

  • Respond to all calls, emails, and common requests for technical 1st level support
  • Analyse technical problems (root cause analysis) with cars and/or, light goods vehicles (LGV) and/or, heavy goods vehicles (HGV) of all brands and provide technical assistance to customers by all existing communication channels.
  • 1st level resolution rate: 50% after 6 months, 70% after 12 months
  • Follow defined work instructions and escalation processes for all possible types of incidents.
  • Track all incidents in our internal incident management system.
  • Maintain communication with other Bosch sites, departments, and colleagues who are engaged into the support processes.
  • Input for FAQ and knowledge database.
  • Establish good relationships with colleagues and customers in order to achieve a correct flow of information.
  • Willingness to work in the office and/or remote according to business needs.

    • Qualifications

    What distinguishes you:

  • Education: Completed vocational education as a master mechanic, automotive mechatronics technician (mechanics and/or electronics), automotive service technician or country equivalent certificate
  • Experience and know-how: Minimum 1-3 years of experience working in workshops with cars and/or LGV/HGV.
  • Languages: Spanish oral and written communication skills level C1 (minimum) required and English oral and written communication skills level B2 (minimum) required. Other additional European languages are a plus.
  • A team player who is 100% service and solutions focused
  • Methodical troubleshooting skills required
  • Basic knowledge of IT systems would be an advantage
  • Professional experience in a customer facing position would be an advantage
  • Soft skills required: Customer orientation, professional communication, able to work well in difficult situations.

    • Additional Information

    What we offer you:

    Challenges in an international environment | career opportunities in one of the best companies in the world | flexible hours | medical services | discounts for employees | sports and health related activities | canteen | good access to public transports | space for creativity.

    Success stories don ́t just happen. They are made...

    Make it happen We are looking forward to your application

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