Empregos
>
Lisbon

    Tech/Systems Support Analyst - Lisboa, Portugal - Iqvia Argentina

    Iqvia Argentina
    Iqvia Argentina Lisboa, Portugal

    há 1 dia

    Default job background
    Descrição
    Opportunity to join a growing project in our company, based in Oeiras, Lisbon

    RESPONSIBILITIES:

    • Is in charge of technical assistance services and provides a first line support service;
    • Register the calls in the Help Desk Management tool according to the agreed procedures;
    • Provide remote technical assistance to the customers in order to solve the problems related to the product use or a malfunctioning order;
    • Answer customers' calls, collect inquiries, analyze users' requirements and provide telephone/email/network based support to the customers
    • Report the customers' problems to the relevant department, identifies and communicate the solution to the customer;
    • Involve the company's technical assistance resources for a customer service visit when a remote solution is not possible;
    • Follow up the incidents until their resolution or their closing;
    • Alert the Help Desk Supervisor or Help Desk Manager in case of issue;
    • Update and complete the helpdesk knowledge database,
    • Keep himself updated on the company products;
    • Act as a reference for his colleagues;
    • Share the information with the other team members and the management;
    • Contribute to the integration of new colleagues (training, monitoring);
    • Contribute to the improvement of the tools and procedures (reserved for the Senior Help Desk Operator);
    • As required, assist or provide training for clients.

    REQUIRED KNOWLEDGE, SKILLS AND ABILITIES:

    Education & experience:

    • College certificate or equivalent experience (12 years of studies);
    • If possible, previous experience in Service Desk Operation;
    • Knowledge of Pharma industry is a plus

    Skills & Competencies:

    Mandatory skills · Native speaker in Spanish or (Fluent); · English - Professional proficiency; · Windows Operating System; · Microsoft Office.

    Mandatory Competence · Strong Communication Skills; · Customer service experience; · Problem solving skills; · Ability to think logically; · Ability to work under pressure; · Team player; · Ability to learn quickly; · Empathy; · Thorough; · Methodical.


    • If you're not a EU citizen you must have a resident visa or a permanent visa. #LI-VC2


    IQVIA is a leading global provider of advanced analytics, technology solutions and clinical research services to the life sciences industry.

    We believe in pushing the boundaries of human science and data science to make the biggest impact possible – to help our customers create a healthier world.

    Learn more at

    #J-18808-Ljbffr
  • Ankix

    Application Support Analyst

    há 1 semana

    Ankix Lisboa, Portugal

    **Oportunidade**: · A Ankix é uma empresa especialista em competências tecnológicas que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida. O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela ...

  • Ankix

    Application Support Analyst

    há 1 semana

    Ankix Lisboa, Portugal

    **Oportunidade**: · A Ankix é uma empresa especialista em competências tecnológicas que presta serviços nas áreas de IT Outsourcing e Consultoria / Desenvolvimento à medida. O nosso posicionamento carateriza-se pela qualidade e inovação das soluções que propomos, assim como pela ...

  • askblue

    Support Analyst

    há 2 dias

    askblue Lisboa, Portugal

    We operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors. · We are currently looking for a · **Support Analyst** to integrate one of your project teams in · **Lisbon**. · **Main Tas ...

  • Capgemini

    Support Analyst

    há 1 semana

    Capgemini Lisboa, Portugal

    At Capgemini Portugal we are looking for a Support Analyst to join one of our clients in the banking sector. · If you have at least 2 years of experience in Finance Industry and you are looking for new challenges in Lisbon to help you evolve as a professional, Capgemini Portugal ...

  • We Are META

    IT Support Analyst

    há 1 hora

    We Are META Lisboa, Portugal

    **Are you an IT Support Analyst? Become a Rhino join the #crash** · **We are META **, more than a company **a TEAM **that will shake your idea about tech recruitment. Based in Évora but acting mainly in a remote way, we work with **national and international partners **in several ...

  • Capgemini

    Support Analyst

    há 3 dias

    Capgemini Lisboa, Portugal

    **Short Description**: · At **Capgemini Portugal, **we are searching for a **Support Analyst **to reinforce our teams · If you have at least **1** **year of experience** **in financial industry** and **you are looking for new challenges in Lisbon** to help you evolve as a profess ...

  • Dellent

    Support Analyst

    há 1 semana

    Dellent Lisboa, Portugal

    We are looking for a Support Analyst for a retail project in Lisbon and Porto. · **Role & Responsibilities**: · - Monitorization of the critical user journeys of the team products. · **Requirements**: · - Be analytical on errors occurrance and patterns, conducting a full investig ...

  • AxiansPT

    Support Analyst

    há 1 hora

    AxiansPT Lisboa, Portugal

    At AXIANS we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. Also, part of our culture is our concern for the environment and the implementation of social and environmental ...

  • Match Profiler

    Support Analyst

    há 1 semana

    Match Profiler Lisboa, Portugal

    Match Profiler is an Information Systems consultant who has been working in the national and international market since 1999. We have multidisciplinary skills and IT know-how that allow us to contribute, optimize and progress with our clients. We are currently recruiting, for int ...

  • Winprovit

    Application Support Analyst

    há 1 semana

    Winprovit Lisboa, Portugal

    We have a challenge for you - Application Support Analyst - Hybrid Model - Banking Industry · What we are looking for: · - First class Graduate in any discipline (Computer Science preferred) from a reputed university with a good background of software development/support; · - IT ...

  • Winprovit

    Application Support Analyst

    há 5 dias

    Winprovit Lisboa, Portugal

    We have a challenge for you - Application Support Analyst - Hybrid Model - Banking Industry · What we are looking for: · - Degree in computer science, information technology, related to the technical field or equivalent experience; · - More than 3 years of experience; · - Knowled ...

  • askblue

    Application Support Analyst

    há 3 dias

    askblue Lisboa, Portugal

    We operate as a consulting service firm since 2013 and offer specialized consulting services to clients in the financial and information technology sectors. · We are currently looking for a · **Application Support Analyst** to integrate one of your project teams in · **Lisbon**. ...

  • We Are META

    Loaniq Support Analyst

    há 3 dias

    We Are META Lisboa, Portugal

    **Are you a Business Analyst? Become a Rhino join the #crash** · **We are META **, more than a company **a TEAM **that will shake your idea about tech recruitment. Based in Évora but acting mainly in a remote way, we work with **national and international partners **in several ar ...

  • SysMatch

    Application Support Analyst

    há 6 dias

    SysMatch Lisboa, Portugal

    Application Support Analyst (M/F) - Lisbon - Bachelor's degree in computer science, information technology or related domains; · - Practice in Service Now; · - Expertise in SQL /MySQL; · - Expertise in Unix/Linux/Oracle; · - Good level of English. · What we offer: - A dynamic pro ...

  • BABEL

    Application Support Analyst

    há 6 dias

    BABEL Lisboa, Portugal

    BABEL is a multinational company that provides technology services to support the Digital Transformation process of large companies in the Public Administration, Banking, Insurance, Industry and in the Telecommunications sectors. · Our offices are in Portugal, Spain, Mexico, Moro ...

  • AxiansPT

    IT Support Analyst Senior

    há 6 dias

    AxiansPT Lisboa, Portugal

    At · **AXIANS** we seek the right talent, for the right place. We work daily to involve our people in a collaborative and inclusive environment, with a culture of proximity. It is also part of our culture to care about the environment and to carry out actions of social and enviro ...

  • Olisipo

    Application Support Analyst

    há 2 dias

    Olisipo Lisboa, Portugal

    Referência · 11896_Application SuppApplication Support Analyst_ · **Descrição**: · Application Support · **Perfil**: · We are looking for an Application Support Analyst to integrate a project in Lisbon. · - Knowledge and/or experience of the financial services industry (desirable ...

  • Wunderman Thompson Commerce and Technology

    Operations Support Analyst

    há 6 dias

    Wunderman Thompson Commerce and Technology Lisboa, Portugal

    **Operations Support Analyst** is critical in the day-to-day operation and management of a number of client's ecommerce service. This role will work as part of a wider Operations team responsible for delivery and support across varying technology stacks such as legacy-hosted infr ...

  • Motorola Solutions

    Technical Support Analyst

    há 3 dias

    Motorola Solutions Lisboa, Portugal

    **Company Overview**: · At Motorola Solutions, we're guided by a shared purpose - helping people be their best in the moments that matter - and we live up to our purpose every day by solving for safer. Because people can only be their best when they not only feel safe, but are sa ...

  • Dellent

    Application Support Analyst

    há 3 dias

    Dellent Lisboa, Portugal

    In this project you will be able to contact with one of the key players in banking in the EU and around the world. Thus, you will be part of a multicultural team that is spread across more than 50 countries and you will help develop solutions in one of these three areas: investme ...