- Execute outbound calls and e-mails to respond to requests from customers relating to accounts receivable inquiries
- Ensure proper execution of TeamViewer policies and practices related to collections activities
- Support accurate, reliable, and timely billing of customers, as well as timely collection of payments
- Support monitoring bad debt expense trends and preserve good will with the customer
- Document customer requests and issue resolutions to ensure proper handling and follow up of all customer communications
- Process inbound calls to determine appropriate action required to satisfy the needs of the customer, including external customers and internal business partners
- Refer unresolved issues to the appropriate area, (dispute resolution, account owners, etc.)
- Work closely with the finance team and ensure the delivery of a best-in-class dunning experience for our existing clients
- Provide world class customer service
- A university degree in the field of International Business, Accounting, Economics or a related field
- Experience working with customers particularly in a sales department, customer service, or a call center environment
- Accounts receivable experience ideally in the IT environment with SaaS knowledge
- Strong team and organizational skills
- Highly effective interpersonal and communication skills
- Excellent PC and Microsoft Office Applications (Word, Excel, PowerPoint) skills, knowledge of MS Dynamics or any ERP system is advantageous
- General understanding of financial processes in the area of reporting and accounting (billing & accounts receivables), aging schedules, allowance for doubtful accounts, bad debt expense, write-off, recovery processes)
- Business fluency in Portuguese, English and Italian is mandatory, spoken and written
- Contract location: Porto, Portugal
- Onsite Onboarding in our HQ office for an optimal start
- Great compensation and benefits packages including company achievement bonus and stock-based options, regular salary reviews
- Public transport friendly offices
- Special terms for local gyms
- Access to Corporate Benefits platform with many discounts
- Regular Team events and company-wide celebrations
- Open door policy, no dress code rules, frequent all Hands and Leadership Lunches
- Hybrid and Flexible work time with up to 50% home office
- Work From Abroad Program allowing up to 40 days of work outside your contracting country
- We celebrate diversity as one of core values, join and drive one of the c-a-r-e initiatives together with us
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Collections/ Accounts Receivable Specialist - Porto, Portugal - TeamViewer
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