- Provide end to end sales management, answering questions and ensuring the customer takes delivery of the product
- Manage the inbound chat support, with the goal of finding the opportunity to turn a prospect to a sale
- Provide information regarding purchasing procedures, orders' tracking, and deliveries
- Owning the customer queries and ensuring a timely resolution and response
- Meet and exceed our service quality goals, compliance regulations and productivity targets
- Create amazing experience that people value and we are proud of
- Be responsible to follow the direction of management and provide feedback
- Native or proficient level of Estonian (C2)
- Advanced level of English (at least C1) both verbal and written
- Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
- Analytical and problem solving skills with strong attention to detail
- Desire to learn and advance, be a curious investigator and problem solver
- High-speed internet access and appropriate conditions for remote work
- Must hold EU citizenship or valid work permit for Portugal
- Be a local candidate or willing to relocate to sunny Portugal
- Relocation package
- Competitive wages
- Paid professional training
- Employee discounts
- Private healthcare & dental insurance (after six months of employment)
- Growth opportunities through various development programs
- Fun and engaging company-wide initiatives, including our EverBetter wellness program
- Job stability
- Life-long skills and experience
- Excellent work culture
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Estonian Customer Advisor for Leading Car Manufacturer - Lisbon, Portugal - Sitel
Descrição
Come and work with us.
Do you want to join an amazing support team of a leading car manufacturer company?
Are you Estonian native or fluent with strong English communication skills?
Looking to make your career in a multicultural environment?
So we have the perfect opportunity for you
Your future project: join our Estonian Customer Support team.
As a customer service specialist in this project, your daily responsibilities will include:
To succeed in the role, you will need to have:
Benefits.
Go further with FoundeverTM
We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.
