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Junior Customer Service Representative - Lisboa, Portugal - Michael Page Portugal
Descrição
Junior Customer Service Representative - Italian (m/f)Referencia:
JN -
*
Adicionado em
Sobre os nossos clientes
Multinational company Descriçao da oferta Join a dynamic global team dedicated to ensuring the safety and trustworthiness of our clients' online marketplace
Descrizione Handle customer, Sellers and creator inquiries with professionalism and efficiency, achieving to specific standards;
Investigate reported issues to identify root causes and provide effective resolutions, ensuring excellent service delivery;
Escalate critical or high-risk cases promptly to the appropriate channels;
Collaborate with cross-functional teams to resolve customer issues, ensuring timely follow-up and resolution;
Proactively identify and address recurring issues to enhance operational processes and improve the overall customer experience;
Maintain adherence to established procedures and guidelines to consistently deliver quality customer service;
Foster long-term relationships with sellers to enhance client's Ecommerce platform;
Support various ad-hoc projects and initiatives based on business needs; Profilo del Candidato Fluency in both Italian and English, wit the ability to communicate effectively in both languages;
Willingness to work collaboratively with team members and other departments to address customer issues and improve service delivery;
Good communication Skills; offerta di lavoro A good opportunity for your professional growth;
O que procuramos
Customer Service; Call Center; Call Centre; Inbound; outbound; apoio ao cliente; customer Support; Italian; Italiano
Contacto da Michael Page
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