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    Network Service Owner - Lisbon, Portugal - AXA Group

    AXA Group
    AXA Group Lisbon, Portugal

    há 2 dias

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    Tempo integral
    Descrição

    AXA CONTEXT

    As an in-house provider, AXA GO Group Technology Operations is responsible for:

    Providing and managing a high-performance workplace for all AXA employees

    Delivering application services to Chief Information Officers (CIOs) and their IT teams to support AXA's business

    Managing the IT foundation of all our partners, with the delivery of global infrastructure services

    Serving as the first line of defense in IT, security, and risk management

    Contributing to positioning IT within the AXA Group as a key player in reducing our carbon footprint

    AXA NETWORK PRODUCTS

    AXA GO Network Products is responsible for delivering network services to all AXA employees and end customers worldwide, with a target of providing 24/7 support hours from various locations, leveraging local expertise.

    This position will report directly to the Executive Manager of Operational Excellence.

    Main Mission:

    This position will be responsible for ensuring the quality of service delivery for Network services provided to the AXA entities, including those services that are provided by third parties.

    Key Responsibilities:

    Managing all aspects of quality of service (QoS) and service ownership for Network services

    Defining and documenting operating models for Network services

    Ensuring operational readiness for Network services

    Ensuring incident, problem, and change (IPC) processes are implemented correctly

    Ensuring Network Services availability and performance targets are met

    Managing and governing third-party vendors and suppliers

    Delivering service reporting for Network Services

    Working with AXA markets and entities to deliver new services

    Developing, enhancing, and transforming or changing existing services

    Developing and managing service improvement plans

    Ensuring the services delivered meet global standards

    Building and maintaining strong business relationships at a strategic level with customers

    Providing escalation support for incidents

    Liaising with GSC Services Managers

    Delivering global governance of services in scope

    Job Dimensions:

    Full-time position requiring normal business hours. In exceptional circumstances, may require some non-business hours in the event of emergencies and/or executive management escalation

    Peer locations include all global AXA sites; some business travel could be expected

    Your Profile

    Required Skills:

    Excellent written, oral communication, and interpersonal skills

  • Experience with Network Service ownership in a large corporate environment (preferably with ITIL)

    • Experience managing competing priorities and ability to work in a team or independently

    Strong customer focus

    Ability to communicate at all levels

    Experienced with Network Incident and problem management

    Experience in change management, communication activities, and mediation

    Experience and understanding in the management and rollout of process and organization change

    Experience in developing new Network services at Service Management level

    Experience in driving Service Improvement Plans / QoS initiatives

    Ability to manage service budgets and drive cost efficiencies

    Strong experience of managing supplier and service provider relationships

    Proven analytical, evaluative, and problem-solving abilities

    Ability to effectively prioritize and execute tasks in a high-pressure environment

    Showing an individual flair, having a component of imagination and original thinking

    Self-motivated and confident in own thinking and decisions

    Proven track record of working globally in a large organization

    High adaptability and flexibility

    Language Skills:

    Strong proficiency in the English language for verbal and written communications is mandatory (level 3/extensive)

    About AXA

    As a world-leading insurance company, we act for human progress by protecting what matters. With 153,000 employees in 54 countries working with 105 million customers, we've created a truly dynamic and vibrant community. Inclusion and diversity link closely with our values, and together we're nurturing a culture of
    respect, for each other, for our customers and the communities around us. Join AXA and you'll feel like you belong, are included and can thrive. You'll be able to shape the way you work and truly grow your potential as you seek out new opportunities, push boundaries and benefit people in critical moments of their lives. This is your chance to build the tomorrow you want. Know you can.

    About the Entity

    AXA is becoming a sustainable tech-led company and at AXA Group Operations we are one of the major catalysts for this transformation.

    We set the tone by triggering and empowering the evolution of our insurance business model through technology and innovation, driving its concrete implementation globally at speed, with a high quality of advisory and execution.

    We are present across 17 countries with committed, highly qualified teams. We leverage technology, data, sourcing, security and investment allocation in a global way, but also achieve economies of scale and synergies when necessary.

    At AXA Group Operations, we want to be recognized in three fields of action:

  • State-of-the-art Data Technology to drive customer experience
  • State-of-the-art Procurement & Sourcing to drive efficiency and better manage risks
  • High-Performing Global Team for stronger partnerships with AXA entities
    • What We Offer

    We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we're committed to equal opportunities in all aspects of employment (gender, LGBT+, disabled persons, or people of different origins) and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.

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