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    Polish Customer Support Agent - Lisbon, Portugal - Cross Border Talents

    Cross Border Talents
    Cross Border Talents Lisbon, Portugal

    há 6 dias

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    Tempo integral
    Descrição

    Are you passionate about costumer support and technologies? Would you like to join one of the top BPO companies in Lisbon? Our client is a global leader and one of the biggest companies in Portugal.

    Your mission as a Customer Support Agent is to support their activities offering the best quality service to their customers, while working with prestigious worldwide brands.

    Your Role as a Customer Support Agent:

    • Answer to inbound calls and customer inquiries.
    • Answering phone inquiries and providing support and direction to customers and resolving customer service issues in a timely and empathetic manner.
    • To maintain accurate data input of consumer enquiries, questions and feedback on the customer services database.
    • To troubleshoot through the use of open questions, support documents and system training.
    • To be able to offer recommendations to common problems or frequently asked questions

    Requirements

    • Fluency in Polish (Native);
    • Good knowledge of English (B2 level);
    • Typing Speed: 25 words per minute;
    • Availability to work in rotating shifts;
    • Good computer skills;
    • Any kind of previous experience or contact with clients;
    • Excellent communication skills;
    • Good listening and empathy skills;
    • Good time management skills;
    • Team spirit and flexibility.

    Benefits

    • Competitive salary;
    • Meal vouchers;
    • Fixed-term, renewable employment contract;
    • Private health insurance after 6 months of contract signature (additionally to the standard insurance);
    • Sports activities and much more
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