- Ensure that all continuity and recovery exercises are planned, scheduled, executed and completed, as per head office and regulatory requirements
- Publish and communicate continuity updates and exercise results to stakeholders
- Set up a periodic review of various documentation, such as IT Continuity Plans, Disaster
- Recovery Plans, Application Impact Analyses, and Business Impact Analyses
- Handle critical incident triage calls, handle escalations with periodic communication to senior management
- Perform Quality Assurance of Incident processing & logging according to ITIL standards
- Supporting the IT L1 & L2 to achieve Incident SLAs and continual service improvement
- Bachelors Degree in Information Technology/ Management Information System / Computer Science and related discipline
- 7+ years overall experience in IT landscape
- At least 2 years of experience in Incident Management & IT Continuity
- Total of 3+ years of experience as first & second-line (Level 1 and Level 2 support) IT Application Support for a business within a fast-paced and competitive environment
- Technical background in IT production (Good technical background OS and Java application architecture : Linux, Windows, Oracle, SQL Server, WebSphere, Tomcat, Apache, load balancers, high availability setups)
- Outstanding analytical skills
- Exhibits effective written and verbal communication skills with all levels of management
- Upper-Intermediate level of English, both spoken and written (B2+)
- Advanced Reporting skills in MS Excel or BI report
- High level of initiative, commitment and drive
- Ability to work effectively under pressure and within short deadlines
- ITIL Certification (Preferred)
- Working experience in ServiceNow or equivalent ticketing tool
- Competitive compensation depending on experience and skills
- Variety of projects within one company
- Being a part of a project following engineering excellence standards
- Individual career path and professional growth opportunities
- Internal events and communities
- Flexible work hours
-
Epam Lisbon, PortugalDescription · DESCRIPTION · Our client is a multinational universal bank and financial services holding company. Responsibilities · Perform risks analysis of applications of all kind (micro-services, N-Tiers, mobile) and languages (JAVA, JS, C#...), for Business and IT · Pro ...
-
Recepcionistas (M/F)
há 1 dia
HOTEL CANADÁ Lisboa, PortugalRecepcionistas M/F · **Requisitos**: · Formação adequada á função de recepcionista de hotel · - Boa apresentação · - Domínio da língua inglesa (obrigatório) · - Disponibilidade para trabalhar por turnos · - Gosto pelo atendimento ao público · - Capacidade de trabalhar em equipa · ...
-
Epam Lisbon, PortugalDescription · DESCRIPTION · Our client is a multinational universal bank and financial services holding company. Requirements · 3+ years experience in production application support · Proficient relational database concepts knowledge · Advances beginner: Web, Desktop, Batch ...
-
Empregado/a de Mesa
há 6 dias
Salta Lisboa Lisboa, Portugal**Empregado de Mesa** · **Perfil**: · - Experiência em atendimento ao público e forte orientação para o cliente; · - Conhecimento do produto de cozinha e de bar; · - Foco nos resultados e qualidade; · - Iniciativa e Dinamismo; · - Facilidade em comunicar; · - Inglês avançado · - ...
-
Recepcionistas (M/F)
há 6 dias
HOTEL CANADÁ Lisboa, PortugalRecepcionistas M/F · **Requisitos**: · Formação adequada á função de recepcionista de hotel · - Boa apresentação · - Domínio da língua inglesa (obrigatório) · - Disponibilidade para trabalhar por turnos · - Gosto pelo atendimento ao público · - Capacidade de trabalhar em equipa · ...
-
Atendimento ao Cliente Energias Part-time Ref:
há 1 semana
ManpowerGroup Lisboa, Portugal Tempo ParcialA ManpowerGroup Portugal é líder mundial em soluções de trabalho inovadoras, apostando na formação inicial e contínua dos nossos trabalhadores, que criam condições à progressão de carreira. Porque reconhecer potencial humano é possível. · Encontramo-nos a recrutar um Assistente d ...
-
ManpowerGroup Lisboa, Portugal Tempo ParcialManpowerGroup Portugal, multinacional de Recursos Humanos, líder a nível mundial, pretende recrutar Assistente de Apoio ao Cliente para integrar prestigiada empresa cliente do sector energético · As tuas responsabilidades: · - Dar resposta a pedidos de clientes; · - Apoio na reso ...
-
Projeto de Marketing Online
há 1 dia
Almighty Online Lisboa, Portugal**Descrição**: · Se procuras um projecto que te possibilite crescer profissionalmente e pessoalmente, chegaste ao anúncio certo · Aceitamos sem experiência, pois ensinamos tudo · Residentes em Portugal obrigatório · Procuramos pessoas proactivas, responsáveis, ansiosas por aprend ...
-
Operador de Telemarketing
há 1 semana
Adecco Lisboa, Portugal Tempo ParcialA Adecco RH está a recrutar Operadores de Telemarketing para uma prestigiada empresa cliente. Se consideras ter perfil comercial e o contacto telefónico com clientes é algo que interessa, então esta oportunidade pode ser tua · **Funções** · - Contacto telefónico com cliente para ...
-
Store Manager
há 4 dias
Freeport Fashion Outlet Lisboa, PortugalFULL TIME · - Freeport Lisboa Fashion Outlet · - English Level 1 test required · **Description**: THE BODY SHOP está empenhada em proporcionar um espaço de trabalho ideal para qualquer pessoa, independentemente do género, orientação sexual, identidade e/ou expressão sexual, crenç ...
-
Sso Solution IT Administrator
há 6 dias
DSV Lisboa, PortugalJob Req Number: 74846 · Time Type: · **_PLEASE REMEMBER TO CLICK "APPLY" BUTTON AFTER SAVING YOUR PROFILE TO COMPLETE YOUR APPLICATION PROCESS_** · Do you want to forward your career in one of the very best performing companies in the Transport and Logistics industry in the world ...
-
Junior Nanny
há 1 dia
Duke & Duchess International Lisboa, PortugalLisbon, Portugal · Full-time Portuguese-speaking Junior Nanny required for G2, located in Portugal, live in, salary €700 — €1000 gross per week, starting August/September. · A friendly Australian family relocating to Lisbon, Portugal is seeking a Junior nanny to support the mothe ...
-
Walking Local Tour Guide
há 1 semana
TRAVEL iNTi Lisboa, PortugalIf you love Lisbon as we do and would be happy to share your passion with travelers arriving from anywhere around the world, join our TRAVEL iNTi Team. · We are specifically seeking individuals who are not looking for a full-time job but are interested in PART-TIME opportunities ...
-
Consultores/ Assistente de Consultor
há 1 semana
GRATIA Inc. internacional Lisboa, Portugal**Job Types**: Full-time, Part-time, Temporary, Internship, Contract · Contract length: 365 days · Part-time hours: 1-40 per week · **Salary**: 15.00€ € per hour · Application Question(s): · - You will need to go through our bootcamp (learning/testing stage) in order to be able t ...
-
Customer Support with French for The Household
há 1 semana
GentleWay Lisboa, Portugal**Job description**: · - Possible start: 30.11 · - We offer efficient and fast remote recruitment process · - It is great possibility to get good money throughout the year in Portugal · - Working schedule time frames: Monday-Saturday: 07:00-21:00 (Portuguese time - 8h/day, 40h/we ...
-
Bartender (M/F)
há 3 dias
Outro Lado Lisboa, PortugalWe are looking for a bartender for a craft beer bar in the city centre of Lisbon. · If you are someone who likes artisanal beer and want long term commitment, this might be an opportunity for you. · Minimum 1 year of bar experienced is required. · You must be a pro-active and ind ...
-
Restaurant Manager
há 3 dias
Ethical Workforce Lisboa, PortugalWe are looking for an experienced Restaurant Manager for a fine dining Indian Restaurant in Lisbon, part of a UK group. · - Minimum experience of 1 year as a manager in a fine dining restaurant. · - Must have experience with financials. · - Experience with staff training and recr ...
-
Executive Assistant
há 1 semana
Dozie Studio LLC Lisboa, PortugalLooking for a highly productive and motivated personal assistant working for an international artist. · **Requirements**: · - Very organised and professional · - speaks fluent English and Portuguese · - Driver's Licence and car owner · - holds experience working in this field · * ...
-
Customer Care Agent
há 1 dia
Frankie & Lola's Ltd Lisboa, PortugalWanting to join a innovative company and showcase your sales and customer service talents? Then this is the role for you. Working only 3 days a week, fully remote from anywhere in Portugal. · Sunday to Tuesday - 9.30am - 5.30pm · English speaking role only - second languages are ...
-
Emea Marketing Specialist, Lisbon
há 1 semana
PagerDuty Lisboa, PortugalAs PagerDuty's EMEA Marketing Specialist, you will be a self-driven individual generating marketing pipeline across regional programs. You will help support our integrated demand generation efforts across our products by activating campaigns and field programming to generate new ...
Senior IT Service Manager office attendance required 2 times a week - Lisbon, Portugal - Epam
Descrição
Description
DESCRIPTION
Our client is a multinational universal bank and financial services holding company.Responsibilities
Requirements
We Offer
Usuários da profissão Senior IT Service Manager office attendance required 2 times a week em Lisbon
-
nicholette prince
Workday Developer
-
Syed Mustafa Shah
Telecom Professional(FTTH/GPON/Metro/BB/Smartcity)