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    Customer Support With Turkish - Lisboa, Portugal - Cbt

    Cbt
    Default job background
    Descrição
    Requirements:

    12 months of Customer Support within Contact Center (preferably); Knowledge of BPO KPI's: C-SAT (Customer Satisfaction); NPS (Net Promoter Score) & SLAs (Service Level Agreement); Turkish at least C1, English C1 Tasks:

    Live chat, E-mail (Inbound Calls might occur accordingly with the project)
    Identifying the clients problem; troubleshooting them to find the solution

    Documenting each action you take; and categorizing cases and possible bugs Understand and remain up to date with client's policies and guidelines Troubleshoot different problems (e.g problems with playing videos, uploading, account & bugs issues, membership issues) Analyze data and trends in order to create meaningful insights for customers & report on key performance indicators.


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