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    Italian Customer Advisor - Lisbon, Portugal - Sitel

    Sitel
    Sitel Lisbon, Portugal

    há 1 dia

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    Descrição

    Come and work with us.

    Do you want to contribute to an outstanding customer representative service?
    Are you Italian native or fluent with strong English communication skills?
    Looking to make your career abroad in a multicultural environment?
    So we have the perfect opportunity for you

    Your future project: join our Italian Customer Advisor team.

    As a customer advisor specialist, your daily responsibilities will include:

  • Provide first contact resolutions to customer queries
  • Offer specialized customer support through written and phone communication
  • Build meaningful relationship, answering customers questions in a courteous, friendly, and professional manner
  • Meet and exceed our customer service quality goals, compliance regulations and productivity targets
  • Create amazing customer experience that people value and we are proud of
  • Be responsible to follow the direction of management and provide feedback

    • To succeed in the role, you will need to have:

  • Native or proficient level of Italian (C2)
  • Advanced level of English (at least C1) both verbal and written
  • Strong communication skills – with excellent phone conversation skills, attentive listening and superior writing skills
  • Analytical and problem solving skills with strong attention to detail
  • Desire to learn and advance, be a curious investigator and problem solver
  • High-speed internet access and appropriate conditions for remote work
  • Must hold EU citizenship or valid work permit for Portugal
  • Be a local candidate or willing to relocate to Portugal

    • Benefits.

  • Signing bonus
  • Relocation package
  • Competitive wages
  • Paid professional training
  • Employee discounts
  • Private healthcare & dental insurance (after six months of employment)
  • Growth opportunities through various development programs
  • Fun and engaging company-wide initiatives, including our EverBetter wellness program
  • Job stability
  • Life-long skills and experience
  • Excellent work culture

    • Go further with FoundeverTM

    We believe in memorable associate experiences. Here, you can improve your quality of life and grow your career.

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