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    Network & System Management - Endpoint Solutions Endpoint Engineer - Lisbon, Portugal - Richemont

    Richemont
    Richemont Lisbon, Portugal

    há 1 semana

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    Descrição

    Network & System Management - Endpoint Solutions

    Endpoint Engineer

    The company

    A leading luxury goods group, Richemont is the owner of prestigious Maisons, recognised for their

    excellence in jewellery, watches, fashion, and accessories. As a family-spirited Group, our central and

    regional functions pool their expertise to guide, support and challenge our Maisons and businesses to

    design timeless creations and innovative services that preserve their unique heritage. We help our

    Maisons, and businesses thrive in new and existing markets while setting unparalleled standards for

    service and embedding sustainable practices across our operations.

    Role Description

    As an Endpoint Engineer within the Network & System Management – Endpoint Solutions teams at the Group Technology department, you'll play a crucial role in optimizing departmental operational efficiency through automation. Your responsibilities include:


    • Participating in and implementing endpoint projects and service enhancements.


    • Developing solutions for product enhancement requests.


    • Executing problem resolution and change management.


    • Driving innovation and planning activities using an agile mindset and tools.


    • Handling scripting-related incidents, support, and monitoring tasks.

    You'll serve as a key catalyst in streamlining automation capabilities for global IT teams, especially within the Endpoint Solutions teams.

    Your primary accountability is ensuring the health, operational stability, and IT security of provided services and technologies within your scope. Additionally, focus on service and process enhancements within the Endpoint Solutions team, consistently communicating team achievements and services across the broader Group Technology.

    Reporting Line: You report to the Endpoint Solutions Team Lead.

    Key Responsibilities

    Service Excellence, your actions within the Endpoint Solutions teams directly impact deliverables and other IT team services.

    Maintain timely and effective handling aligned with KPIs/SLAs, emphasizing quality and security in all endeavors.

    Act as a team player, contributing to team evolution by enhancing processes, fostering innovation, and maintaining a proactive attitude to elevate service quality and drive engineering excellence.

    Support, maintain, and administrate the Endpoint Solutions automation team's infrastructure, ensuring comprehensive IT security.

    Accountable for a subset of supported platforms, ensuring platform stability, evolution, and sustainability.

    Maintain documentation, processes, and proactive reporting for technologies and tools, ensuring their health, capacity management, and up to date status.

    Take full responsibility for assigned technologies and products, ensuring operational and scripting stability and standardization.

    Facilitate knowledge transfer within and outside your team through presentations, coaching sessions, or other sharing practices.

    Drive product enhancement or remediation actions, identify technical or non-technical innovations, and raise alerts regarding associated risks.

    Skills & Competencies

    Scripting Languages: Advanced proficiency in PowerShell with a solid understanding of .NET for scripting and/or Python.

    Device Management Platforms (Intune, Tanium, WorkspaceOne, JAMF).

    Microsoft Ecosystem (O365, Sharepoint online, SQL database).

    Endpoint Security (Cortex, Tanium, Defender).

    Client: Windows 10-11, macOS, iOS, Bitlocker, MBAM, GPOs.

    Solid knowledge of IT Service Management (ITSM) principles and practices:

    Working experience with ITSM/ITIL as an IT operator.

    Familiarity with Problem and changes processes.

    Strong team player, inquisitive, and willing to seek help when needed.

    Capability to work independently and prioritize tasks in a fast-paced environment.

    Previous experience in a large international environment is advantageous.

    Proficient in technical English (both written and spoken).

    Excellent customer service, communication, and organizational skills with the ability to challenge peers.

    Analytical thinking with a result-oriented mindset.

    Education & Certifications

    Minimum Higher Diploma, bachelor's degree in computer science or equivalent.

    At least 5 years of experience as an IT Professional.

    Amazon Web Services Practitioner.

    Security Knowledge or Certifications.

    Microsoft (MCSE/MCSA).

    Other Relevant Certifications.

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